Support » Plugin: PayPal for WooCommerce » Customers can’t pay on Paypal & order not created

  • Hello,
    after a successful completion of the checkout process on the website, the customer goes to Paypal and he can’t pay for the products.
    The problem is that Paypal doesn’t charge anyone although it shows the amount to be charged.
    This has happened twice.

    Also the order is never created on woocommerce when using the paypal gateway, although I have chosen the order to be created before it is paid.

    Website: https://guidemeingreece.tours

    Please help since we’re losing customers.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor angelleye

    (@angelleye)

    So you’re saying that people are getting over to the PayPal checkout pages and it’s there that they are getting stuck? Are you able to reproduce this? Can you provide screenshots? Do you have logging enabled in the plugin settings so we can get a look at the log file?

    I enabled logging since the first problematic transaction but it didn’t log anything on the second. I can paste the logs.

    I have asked the customer for more info but due to time gap between EU & US, I will have more info later on the day.

    I tried to recreate the problem with no luck because I successfully created an order and paid for it.

    Let me know what you need from me to help solve the problem

    Plugin Contributor angelleye

    (@angelleye)

    We’ll need logs or some sort of info about how to reproduce the problem.

Viewing 3 replies - 1 through 3 (of 3 total)
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