Support » Plugin: WooCommerce » Customers cant pay for orders if not previously in the system

  • I am not sure if this is a bug or if I need a plugin or what, but when I create an order for someone that has never purchased from me and then click send invoice they get an email with a pay button. Once they click the pay button they are sent to the order page which directly has their place to enter their credit card via PayPal Pro/PayFlow plugin. However entering their credit card sends an error:

    “Field format error: 10561-There‚Äôs an error with this transaction. Please enter a complete billing address.”

    However, when the customer navigates back to the /my-account/ page and fills out the billing address portion the error still appears for their order and will only go away for completely new orders.

    I have verified this today across 3 sites.

    The site I am on now has the following plugins:
    “Nextend Facebook Connect”
    “Postman SMTP”
    “Really Simple SSL”
    “WooCommerce”
    “WooCommerce Customer Relationship Manager”
    “WoodCommerce Helper”
    “WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway

    I have tried disabling the “WooCommerce Customer Relationship Manager”
    I tried on 2016 theme and on StoreFront

    On the others sites I had far more plugins installed and was using Avada Theme

    Is this a bug?

    Am I supposed to have another plugin to manage invoicing of new customers that are not yet in the system?

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