Customers can’t get past the “select some product options” pop-up

Customers are telling me they are unable to add variable items to cart. When they select an option, usually a color, the “add to cart” button is still greyed out. If they try clicking the button, they get a pop-up that says “Please select some product options before adding this product to your cart.”

Refreshing the page, usually resolves this issue. So if a user can’t add to cart on the first try, they can do a hard refresh [command+Shift+R] and get an “add to cart” button after selecting their option. A regular refresh works sometimes, but not others.

I’ve read through a few other posts that had the same issue (here, here, and here), but couldn’t find helpful advice. Each of the solutions was different for those and doesn’t seem to address the issue I’m seeing. This has been a problem for a few years, but I noticed it’s happening far more commonly today, so I’d like to figure out what the fix is. Here is video of the issue happening

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.3.3
Legacy REST API Package Version: ✔ 1.0.4
Action Scheduler Version: ✔ 3.8.1
Log Directory Writable: ✔
WP Version: 6.6.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: nginx
PHP Version: 8.1.30
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 8.10.1
OpenSSL/3.0.14

SUHOSIN Installed: –
MySQL Version: 10.6.19-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

[REDACTED]

### Post Type Counts ###

amn_exact-metrics: 1
ap_extrafield: 3
ap_extrafield_blog: 1
attachment: 855
customize_changeset: 1
jetpack_migration: 2
jp_img_sitemap: 6
jp_sitemap: 6
jp_sitemap_master: 6
jp_vid_sitemap: 6
mc4wp-form: 1
oembed_cache: 20
page: 9
post: 200
pretty-link: 16
product: 86
product_variation: 78
revision: 36
shop_coupon: 70
shop_order: 2474
shop_order_refund: 80
wp_global_styles: 1
wp_navigation: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (21) ###

ActivityPub: by Matthias Pfefferle & Automattic – 3.3.3
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3
WordPress.com Editing Toolkit: by Automattic – 4.30504
Gutenberg: by Gutenberg Team – 19.2.0
Jetpack: by Automattic – 14.0-a.1
Mailchimp for WooCommerce: by Mailchimp – 4.4.1
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.17
PayPal for WooCommerce: by Angell EYE – 1.5.7
Pre-Orders for WooCommerce: by Bright Plugins – 2.0.1
PrettyLinks: by Pretty Links – 3.6.10
WebFinger: by Matthias Pfefferle – 3.2.7
Fraud Prevention For WooCommerce and EDD: by theDotstore – 2.2.2
WooCommerce Shipment Tracking Basic: by PluginHive – 1.0.10
Woo Store Vacation: by MyPreview – 1.9.5
WooCommerce Stripe Gateway: by WooCommerce – 8.7.0
WooCommerce Legacy REST API: by WooCommerce – 1.0.4
WooPayments: by WooCommerce – 8.3.0
WooCommerce Shipping & Tax: by WooCommerce – 2.8.2
WooCommerce: by Automattic – 9.3.3
Yoast SEO: by Team Yoast – 23.6
WP Mail Logging: by WP Mail Logging Team – 1.13.1

### Inactive Plugins (12) ###

Classic Editor: by WordPress Contributors – 1.6.5
Crowdsignal Forms: by Automattic – 1.7.2
Crowdsignal Polls & Ratings: by Automattic
Inc. – 3.1.2

Facebook for WooCommerce: by Facebook – 3.2.10
Layout Grid: by Automattic – 1.8.4
miniOrange 2 Factor Authentication: by miniOrange – 6.0.4
Page Optimize: by Automattic – 0.5.5
Patreon WordPress: by Patreon <platform@patreon.com> – 1.9.1
Spam Master: by TechGasp – 7.4.7
WooCommerce - StampscomEndicia Integration: by Stamps.comEndicia – 2.0.0
WooCommerce Blocks: by Automattic – 11.7.0
Wordfence Security: by Wordfence – 7.11.7

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

### Must Use Plugins (1) ###

wpcomsh-loader.php: by  –

### Settings ###

Legacy API Enabled: ✔
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 228 KB

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /shop/cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #8 - /shop/checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #9 - /shop/my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Storefront
Version: 4.6.0
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### WooPayments ###

Version: 8.3.0
Connected to WPCOM: Yes
WPCOM Blog ID: 235954968
Account ID: ❌ Not connected
Logging: Disabled

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings

Daily Cron: ✔ Next scheduled: 2024-10-10 20:41:36 -07:00
Options: ✔
Notes: 216
Onboarding: completed

### Action Scheduler ###

Complete: 614
Oldest: 2024-09-09 10:51:20 -0700
Newest: 2024-10-10 09:28:44 -0700

Failed: 32
Oldest: 2024-08-12 12:50:52 -0700
Newest: 2024-09-11 18:16:10 -0700

Pending: 1
Oldest: 2024-10-11 08:49:51 -0700
Newest: 2024-10-11 08:49:51 -0700


### Status report information ###

Generated at: 2024-10-10 09:38:41 -07:00

The page I need help with: [log in to see the link]