Support » Plugin: Easy Digital Downloads » Customers Billing Address not updating (Blank)

  • Resolved roysingh0611



    I have a major problem here and I hope some friends here can help me out. I’m not a programmer so please understand me.

    OK, so this is the problem when customer registers in and adds their Billing Address in all their data is INTACT in the database. Ok, when they make a purchase and reaches the Shopping Cart all the customers Personal Information is pulled into the shopping cart EXCEPT for Billing Address and a BLANK FIELD replaces the Billing Address. When customers click the CHECKOUT button all the Billing Address Field is being replace with BLANK FIELDS.

    No how do we add customers Billing Address field in the Checkout cart ? Under the Personal Information I need to put the Billing Address fields so all data will be INTACT when customers Checkout to PayPal.

    In the Checkout page under the Personal Informatin we need to add these fields ;

    Address :

    Line 1
    Line 2
    Zip / Postal Code
    State / Province

    Please come to our website and register yourself to TEST it. After registration go to Edit Profile ad add any address and you can surf the website as much as you want and if you go back to Edit Profile your address will still be there. But once you Checkout and reach the PayPal Page you can go back to the site and click Edit Profile and your billing address will be GONE (EMPTY).

    Please help me.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Phil Johnston


    Hey there,

    I just went to your site and registered an account and filled out my billing address on the pages you linked. I then added a product to my cart and my address was properly auto-filled on the checkout page without any fields missing. This looks to be working correctly.

    Is this resolved?

    Hi Phil,

    Yes this problem is solved.

    Thank You.

Viewing 2 replies - 1 through 2 (of 2 total)
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