Support » Plugin: Email Verification / SMS Verification / OTP Verification » Customers are not getting OTP code

  • Resolved abdull85

    (@abdull85)


    Hello

    I have emailed you ,,, but no answer, i have complains with few customers who are not getting sms code so when i checked same thing, so now i have lost customers and sms however, I have disable the plugin until this problem fix i just checked recently and still sms not getting to our phones

    PLease i need fix and the sms back

    we are located in Saudi

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author miniOrange

    (@cyberlord92)

    Hello @abdull85 ,

    Thank you for reaching out to us.

    We have already responded to your query via mail.
    Kindly check and let us know if you have received it.

    We require some more information from you to check the gateway logs and provide you with a solution.
    Let us know how you wish to connect so that we can gather the required information.

    Awaiting your response.

    sorry I just seen the email on the junk

    Thanks

    • This reply was modified 9 months, 2 weeks ago by abdull85.
    • This reply was modified 9 months, 2 weeks ago by abdull85.

    *

    • This reply was modified 9 months, 2 weeks ago by abdull85.
    abdull85

    (@abdull85)

    I am not getting reply from you in email ! its been awhile now!

    • This reply was modified 9 months ago by abdull85.
    Plugin Author miniOrange

    (@cyberlord92)

    Hello @abdull85,

    It seems to us that you are not receiving our emails.
    We have sent you the analysis of the reported issue provided by the gateway itself.
    The telecom network continues to point the issue in the direction of the handset devices.

    We have also provided you a solution to this over the email itself.
    You can let us know if you are not receiving my emails.

    we are keeping this thread open, please feel to reach out so that we can provide you with a solution.

    Plugin Author miniOrange

    (@cyberlord92)

    Hello @abdull85,

    Thanks for letting us help you.

    We hope we were able to help you with your requirements.

    Please let us know if you need anything else from us.
    We are happy to help you.

    Plugin Author miniOrange

    (@cyberlord92)

    Hello @abdull85,

    It seems that you are not facing the issue anymore.
    Thanks for letting us help you.

    I will be going ahead and marking this thread as resolved.
    You can contact us anytime you want to.

    Stay Safe!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Customers are not getting OTP code’ is closed to new replies.