Title: Customer Tickets
Last modified: March 16, 2021

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# Customer Tickets

 *  [cyphergt](https://wordpress.org/support/users/cyphergt/)
 * (@cyphergt)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/customer-tickets/)
 * Is there a way for a technician to open up a ticket for a customer. Meaning that
   the ticket is associated with the customer without having to log in as that customer.
   Reason I ask is if we get a call from a customer and I need to create a ticket
   for them I’d like to be able to later look up all the tickets that particular
   customer has opened in the past.
 * Is there a way to add a signature so that a customer can sign off on the completed
   work with a say a tablet.
 * Last question when is the new version planned to be release and will there be
   any beta testing? If so I’d like to sign up to beta test.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [Nikhil G](https://wordpress.org/support/users/nsgawli/)
 * (@nsgawli)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/customer-tickets/#post-14205015)
 * Hello,
 * Agents can create a ticket on behalf of customers. Please see [this vide](https://supportcandy.net/wp-content/uploads/2021/03/create-a-ticket-on-behalf-user.mp4)
   o for more details.
 * Unfortunately, it is not possible to add a signature in the current version. 
   Please create a ticket on our [support portal](https://supportcandy.net/support-ticket/)
   to discuss this further.
 * Version 3 will be released on 1st May 2021. There is no beta testing available.
 *  [ezblue](https://wordpress.org/support/users/ezblue/)
 * (@ezblue)
 * [4 years, 11 months ago](https://wordpress.org/support/topic/customer-tickets/#post-14523525)
 * ” Version 3 will be released on 1st May 2021. There is no beta testing available.”
 * Any word on Version 3? May came and gone!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Customer Tickets’ is closed to new replies.

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## Tags

 * [Customer](https://wordpress.org/support/topic-tag/customer/)

 * 2 replies
 * 3 participants
 * Last reply from: [ezblue](https://wordpress.org/support/users/ezblue/)
 * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/customer-tickets/#post-14523525)
 * Status: not resolved