customer support suki pro – where & when ?

  • Resolved schranze

    (@schranze)


    5 years, 2 months ago

    Hi,
    any chance to receive feedback on my technical support tickets in a timely manner? I’ve reported some issues via https://sukiwp.com/licenses/support/ 5 days ago, but so far no signs of life from your side.
    What’s the best way to get in touch with you?
    At least a response, that you received ticket and will work on it, would be a charm. Please be sure that technical support is pretty important as well – especially when people are stucked due to theme issues.
    thanks and kind regards,
    mirko

Viewing 5 replies - 1 through 5 (of 5 total)
  • Theme Author sukiwp

    (@sukiwp)

    5 years, 2 months ago

    Hi schranze,

    Sorry for this inconvenience.

    Looks like there is a glitch on our support ticketing system right now, which caused your ticket request didn’t get through our system. We just did manual check and found your ticket requests. We would respond to your tickets immediately.

    Again, sorry for this inconvenience. We would make sure this won’t happen again in the future.

    If you want to notify us about immediate alert, you can also message us on Facebook.

    Regards

    Theme Author sukiwp

    (@sukiwp)

    5 years, 2 months ago

    I will close this thread and mark it as resolved. The ticket discussion will continue on support ticketing system (for Suki Pro users).

    ** This forum should be used only for Suki free version.

    Thread Starter schranze

    (@schranze)

    5 years, 2 months ago

    Hello,

    I’m still awaiting response, since 10 days.
    Or my support ticket slipped through again?
    Please let me know, when, where ?

    Thanks,

    mirko

    Theme Author sukiwp

    (@sukiwp)

    5 years, 2 months ago

    Hi Mirko,

    Hmm, weird, we did send the replies to you. We will try to resend them manually via email.

    Theme Author sukiwp

    (@sukiwp)

    5 years, 2 months ago

    We just send all the replies to you via email.

    Let us know if you still doesn’t get our replies.

Viewing 5 replies - 1 through 5 (of 5 total)
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