Support » Plugin: WooCommerce Stripe Payment Gateway » Custom status & payment

  • Resolved evnn47

    (@evnn47)


    Hi,

    I am using the auth & capture method on my website to process payments. Initially, I would only use a very limited amount of custom statuses.

    I’ve noticed that now that I’ve added a few custom statuses to my orders, the payment is captured only when statuses go from on-hold to processing.

    Is it possible to capture payments if statuses go from another status (a custom one) to processing?

    I can’t find this option anywhere, and as such I need to process another status change (from custom back to on-hold) which is cumbersome in order management.

    Many thanks in advance for your help!
    Best regards
    Thomas

    • This topic was modified 4 months, 4 weeks ago by  evnn47.
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  • Plugin Support Mike W

    (@nixiack8)

    Hi @evnn47,

    I’ve noticed that now that I’ve added a few custom statuses to my orders, the payment is captured only when statuses go from on-hold to processing.

    This is due to the way order statuses are coded into WooCommerce and the Payment Gateways themselves. A visual diagram of the order processes can be seen here.

    Stripe is coded to capture, or take out the payment, when the order status goes to Processing. This is something set by Stripe themselves, and cannot be changed without customization. If you would like to customize the Stripe plugin to take out charges in a different status, you can reach out to the teams at this link.

    Plugin Support Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hi,

    We have not heard from you in awhile. I am going to mark this thread as resolved. If you still need assistance please open a new thread.

    Thank you!

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