Support » Plugin: SpiderCalendar » Customer service is slow and did not fix problem

  • I liked the calendar until I had a problem with it. Trying to install the paid version made all my data disappear.
    I emailed webdorado several times over 2 months. I kept asking the same question. During the 2 months with no response from customer service I gave up. There is no way I would use anything from Webdorado again.
    No telephone number for those of us who pay for the calendar! Just email which might be OK but … the first thing I get after 2 months of not having the calendar (my trust in customer service is about as low as it can go after 2 months of no reply to my emails) is instruction to give Webdorado all my user IDs and passwords. Come on. That is ridiculous. My trust dropped through the floor.

    • This topic was modified 3 years, 2 months ago by dkd001. Reason: further info
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  • Hi,

    We are terrible sorry for incontinence.
    We are responding to all emails within 24 hours.
    Maybe there was some issue with the email and we have not received it or you have not received our reply.
    If you don’t mind go through the issue. Could you please, submit a support ticket so that our development team have a closer look at the described issues? Please contact our support team using this form (select “I have a pre-sales question” and the form will appear).

    Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

    Thanks. Have a nice day

    Thread Starter dkd001

    (@dkd001)

    I sent several emails over 2 months. Got no reply. I won’t pay any more for calendar. Use a better translator. “incontinence” makes no sense.

    Hi,

    Maybe we have not received the emails because of some technical issue.

    We will be happy to solve the issues that you face within a shortest possible timeframe.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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