Title: Customer Pro Support
Last modified: May 12, 2025

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# Customer Pro Support

 *  Resolved [1909ra](https://wordpress.org/support/users/1909ra/)
 * (@1909ra)
 * [11 months, 1 week ago](https://wordpress.org/support/topic/customer-pro-support/)
 * Is Customer Pro support down this weekend? I put in a technical ticket on Friday
   and haven’t received any updates on my ticket. I’ve tried to touch base by email
   Sat and Sun (today) to get a timeline so I can start the website update I had
   scheduled for this weekend.
 * I was able to generate one staging site with the free version. Upgraded to Pro
   and tried to generate a new one, and have been getting errors at various stages
   of the cloning process ever since. Spent the previous week going through the 
   troubleshooting knowledge base. Worked with Bluehost on some of the known issues,
   like disk space. But I was still unable to generate a staging site. Would love
   a response or a refund if the plugin can’t be fixed.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [fayyazfayzi](https://wordpress.org/support/users/fayyazfayzi/)
 * (@fayyazfayzi)
 * [11 months ago](https://wordpress.org/support/topic/customer-pro-support/#post-18460951)
 * Hi [@1909ra](https://wordpress.org/support/users/1909ra/) ,
 * Thanks for reaching out here! I’ve just responded to your support ticket. The
   staging site has been successfully created and working: [https://calendulasgarden.com/wpstg-test/](https://calendulasgarden.com/wpstg-test/).
   I sincerely appreciate your patience over the weekend and apologize for the delay.
 * Please check your email for more details, and feel free to reply there if you
   need anything further. We’re here to help!
   Cheers!Fayyaz
 *  Thread Starter [1909ra](https://wordpress.org/support/users/1909ra/)
 * (@1909ra)
 * [11 months ago](https://wordpress.org/support/topic/customer-pro-support/#post-18466241)
 * Hi Fayyaz
 * I’m glad you are feeling better. Thanks for troubleshooting the plugin and setting
   up the staging site. It worked beautifully, and the migration went smoothly as
   well. I just finished testing the new site; everything works great. You did an
   excellent job. Hopefully, there will be an investment in backup for weekend technical
   support to improve communication and avoid misunderstandings.
 * Thanks again!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Customer Pro Support’ is closed to new replies.

 * ![](https://ps.w.org/wp-staging/assets/icon-256x256.png?rev=2972932)
 * [WP STAGING - WordPress Backup, Restore & Migration](https://wordpress.org/plugins/wp-staging/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-staging/unresolved/)
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 * 2 replies
 * 2 participants
 * Last reply from: [1909ra](https://wordpress.org/support/users/1909ra/)
 * Last activity: [11 months ago](https://wordpress.org/support/topic/customer-pro-support/#post-18466241)
 * Status: resolved