Customer paid but order cancelled by WooCommerce

  • fert

    (@felixo)


    9 years, 3 months ago

    I just got a payment notification from PayPal. The Customer has paid.

    I did not get a “new order” message from WooCommerce though and the system lists this order as “cancelled” (red “X” in front of the order). As reason it states there was a timeout.

    Well… what is this supposed to mean? The customer has definitely paid but WooCommerce denies this. This is bad. Even worse is that I can’t find a way to send the customer an order or shipping confirmation anyway.

    What is wrong with WooCommerce?

    https://wordpress.org/plugins/woocommerce/

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