Customer Order Status is not updated

  • Resolved hanasana955

    (@hanasana955)


    2 years, 1 month ago

    Hi,

    I am currently using WCFM vendor plugin to update the customer order status. When I updated a customer order status as a vendor, I only sees that order of backend side is changed but not customer order side. That order status remains processing on customer side when i changed to ‘delivered’ status from the backend. Can you help me to solve this issue? Thank you.

    • This topic was modified 2 years, 1 month ago by hanasana955.
    • This topic was modified 2 years, 1 month ago by hanasana955.
Viewing 3 replies - 1 through 3 (of 3 total)
  • msshohan

    (@msshohan)

    2 years, 1 month ago

    Hi,

    Thank you for using the plugin. I didn’t work on any other multi-vendor plugin compatibility except Dokan. I will do some testing on WCFM and will let you know the fix or update the plugin.

    Best regards,
    MS Shohan

    msshohan

    (@msshohan)

    2 years, 1 month ago

    Hi,

    Hope you are doing well. I have tested the plugin with WCFM. Everything seems to be okay from the plugin’s end but there seems to be a problem with WCFM how they handle the order statuses. For example, if you disable this plugin and then go to a Order Details page from the vendor dashboard and update the order status to On hold or Pending Payment, you will see that it changes the status on the vendor dashboard but it doesn’t get changed on the Customer or Admin dashboard. The same way WCFM is not being able to update the Delivered order status in WooCommerce. So, the bug seems to be in WCFM. Please contact the WCFM developers and ask them why the order status doesn’t update in case of On Hold, Pending Payment or Delivered ( which is added by our plugin ).

    If you have any questions or need any assistance in fixing this issue with WCFM, let me know.

    Thank you.

    msshohan

    (@msshohan)

    2 years ago

    We are marking this issue as resolved as their is not further follow up.

Viewing 3 replies - 1 through 3 (of 3 total)
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