Hi gordonyg,
Are you using these to create your “E-mail Messages”? The option that we have available to create email messages are [order-name], [order-number], [order-status], [order-notes], [customernotes] and [order-time] to include current order name, order number, order
status, public order notes or the time the order was updated. You can also use [tracking-link], [customer-name], [customer-id], [sales-rep] or the slug of a customer field enclosed in square brackets to include those fields in the e-mail. For example:
To create a “Received Message” you can have a template like this:
Hello [customer-name],
<br/>
We have received your order with the order number [order-number].
<br/>
Thanks.
For “Update Message”:
Hi [customer-name],
<br />
<br />
We have great news. The order [order-name] has updated its status. Here is all the
information:
<br /><br />
Order name : [order-name]<br />
Order number : [order-number]<br />
Status : [order-status]<br />
Note : [order-notes]<br />
Time : [order-time]<br />
Sales rep: [sales-rep]<br />
<br /><br />
If you wish to view it, you may click the following link : [tracking-link]<br />
Similarly, you can add different email messages for different status types of your orders. The “Email To Send” option is available in the “Statuses” tab.
Best regards,
