Support » Plugin: NP Quote Request WooCommerce » Customer note does not appear in RFQ email

  • Resolved deralict

    (@deralict)


    If a customer fills out the “Customer Note” on the Quote Request page, the field value does not appear in either the email sent to the admin, nor the email sent to the customer (receipt). Is this a bug? Is it possible to change this so that the emails do contain the note that is entered?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Neah Plugins

    (@gplsaver)

    This feature is already in the premium feature. You can check the demo here .

    Does this mean it is purposely disabled in the free version?

    Plugin Author Neah Plugins

    (@gplsaver)

    Purposely disabled!??
    Not sure what you mean by that. Nothing is disabled in the free version. It is either there or not there. Everything went into the free version for a couple of years till I had a premium version. No big conspiracy or grand design. This was my first plugin. I started it to learn WordPress with a real project.

    I know you had other issues with this plugin. I don’t know if that ever got resolved. I usually do what I can within reason to make it work for the customer(free or paid). But sometimes it is just a bad fit. There are many free/paid alternatives.

    So im i correct in reading this that if i want to see the customer notes in the admin/customer emails i have to purchase the plugin? I’ve done multi tests with order notes and they do not appear in the emails when your plugin is activated.

    Plugin Author Neah Plugins

    (@gplsaver)

    Are you saying none of the order notes(even from regular orders) show when plugin is activated? If that is the case, then it is a bug.

    Plugin Author Neah Plugins

    (@gplsaver)

    I will check this order notes issue. There have been a few reports.

    not sure about regular order b/c im using RFQ for my entire site, but i was able to get order notes to appear by adding the if ( $order->get_customer_note() )…… code from the default woocommerce email template, back into your admin-new-rfq.php file and overriding yours via my parent theme. So this code was obviously removed by your plugin? Thanks everything is working great !!

    Plugin Author Neah Plugins

    (@gplsaver)

    if ( $order->get_customer_note() ) is in email-order-details.php. This plugin does not override that template. So, I don’t think it was removed. Unless I am missing something.

    Plugin Author Neah Plugins

    (@gplsaver)

    But there is a bug somewhere. I tested. I will push an update when I have tested.

    Plugin Author Neah Plugins

    (@gplsaver)

    fixed in 1.8.88. It was not showing due to an erroneous fix to prevent duplicate notes showing. (Before it was showing twice.)

    ‘So im i correct in reading this that if i want to see the customer notes in the admin/customer emails i have to purchase the plugin?”

    No. The premium thing referred to another feature which is a more expanded version of notes that exists in the premium. For some reason I thought post was referring to that. I can see how it got confusing. Still, it is interesting how quickly suspicion can start.

Viewing 10 replies - 1 through 10 (of 10 total)
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