Title: Customer name missing from report
Last modified: December 30, 2020

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# Customer name missing from report

 *  Resolved [kattouf](https://wordpress.org/support/users/kattouf/)
 * (@kattouf)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/customer-name-missing-from-report/)
 * Hello,
 * I generated a report from Analytics, and online i can see the Customer column
   with their name, In the downloaded csv file the names are missing!
 * I am need to generate report and sort by name and can’t do it now. it shows ‘
   returning’ ‘new’ instead of customer name.
 * thanks
 * /j

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * (@gabrielfuentes)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/customer-name-missing-from-report/#post-13850081)
 * Hi there! 👋
 * This kind of problem is usually caused by either a conflict with your theme or
   with another plugin.
      The best way to determine this is to:
    - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/)
    - Disable all plugins except for WooCommerce
    - Repeat the action that is causing the problem
 * If you’re not seeing the same problem after completing the conflict test, then
   you know the problem was with the plugins and/or theme you deactivated. To figure
   out which plugin is causing the problem, reactivate your other plugins one by
   one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
 * **Before you start**
    1. First, please make sure you have a good backup in place of your full site and
       database. Most hosting companies have this included in the subscription, but
       you could also consider using a service like Jetpack. If something goes wrong,
       it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin called Health Check & Troubleshooting.
       This is a plugin developed by the WordPress community and it allows you to disable
       plugins without affecting your current site visitors.
 * Please keep us posted, we will be more than happy to help moving forward. 🙂
 *  Thread Starter [kattouf](https://wordpress.org/support/users/kattouf/)
 * (@kattouf)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/customer-name-missing-from-report/#post-13853493)
 * Hello,
 * Is the analytics order reports supposed to export the customer names to csv?
 * /J
    -  This reply was modified 5 years, 6 months ago by [kattouf](https://wordpress.org/support/users/kattouf/).
 *  Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * (@gabrielfuentes)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/customer-name-missing-from-report/#post-13854479)
 * Yes, when exporting the order reports from _Dashboard > Analytics > Orders > 
   Orders Sections > Download_ it should generate a .CSV file, with all the fields
   that appear on that table. Those fields are:
    1. Date
    2. Order #
    3. Status
    4. **Customer**
    5. Products
    6. Items Sold
    7. Coupon
    8. Net Sales
 * You can check more information about this by visiting the following link to our
   documentation:
 * [https://docs.woocommerce.com/document/woocommerce-analytics/#orders-report](https://docs.woocommerce.com/document/woocommerce-analytics/#orders-report)
 * I hope this helps 🙂
 *  Thread Starter [kattouf](https://wordpress.org/support/users/kattouf/)
 * (@kattouf)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/customer-name-missing-from-report/#post-13854671)
 * Hello,
 * I see it exports a ‘Customer’ FIELD. I wanted to know if the rows will show their
   actual names or not on export. Not the field title, but the actual row/cell contents.
 * **If you go here:** [https://docs.woocommerce.com/document/woocommerce-analytics/#orders-report](https://docs.woocommerce.com/document/woocommerce-analytics/#orders-report)
 * You can see a screenshot, the Customer column **does not** contain names, it’s
   says “N/a” And “Returning.”
 * On my Setup i SEE the Actual customer names but on export it says Returning /
   New.
 * So my question is on EXPORT, Are the cells Supposed to contain the Actual Customer
   NAMES or is it normal that they contain Returning/New.
 * Even the official screen shot above does not show names.
    -  This reply was modified 5 years, 6 months ago by [kattouf](https://wordpress.org/support/users/kattouf/).
 *  Plugin Support [mouli a11n](https://wordpress.org/support/users/mouli/)
 * (@mouli)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/customer-name-missing-from-report/#post-13884398)
 * [@kattouf](https://wordpress.org/support/users/kattouf/)
    You appear to be correct
   in that the order CSV from the Analytics section only shows the type of customer.
   To export full order details I suggest that you consider using: [https://woocommerce.com/products/ordercustomer-csv-export/](https://woocommerce.com/products/ordercustomer-csv-export/)
   or similar. A search for `WooCommerce export orders details` digs up some interesting
   alternatives as well.
 * I hope that helps you to figure it out.
    Feel free to get back to us if you have
   further questions.
 *  Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * (@gabrielfuentes)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/customer-name-missing-from-report/#post-13914793)
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
 * Hopefully, you were able to find a solution to your problem! If you have further
   questions, please feel free to open a new topic.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Customer name missing from report’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/customer-name-missing-from-report/#post-13914793)
 * Status: resolved