Title: Customer message
Last modified: April 4, 2017

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# Customer message

 *  [entosmathilda](https://wordpress.org/support/users/entosmathilda/)
 * (@entosmathilda)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/customer-message-2/)
 * Hi,
    I got a problem with the messages to customers when they have placed an 
   order. The message don’t reach the customer when they use hotmail or gmail. It
   worked before. Any ideas what the problem may be?
 * [http://www.qbtextilia.se](http://www.qbtextilia.se)
    -  This topic was modified 9 years, 1 month ago by [entosmathilda](https://wordpress.org/support/users/entosmathilda/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [anphira](https://wordpress.org/support/users/anphira/)
 * (@anphira)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/customer-message-2/#post-8990781)
 * [@entosmathilda](https://wordpress.org/support/users/entosmathilda/) this is 
   probably related to how your website sends email. I recommend that you install
   and configure the Postman SMTP plugin to increase your email deliverability. 
   Also be sure to test the email after properly configuring the plugin with a hotmail
   or gmail address. If that is still not reaching the inbox, check the spam folder
   for a possible configuration issue with your email server (usually noted in the
   detailed headers of the email).
 *  Thread Starter [entosmathilda](https://wordpress.org/support/users/entosmathilda/)
 * (@entosmathilda)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/customer-message-2/#post-8994207)
 * Yeah, I use a SMTP-plugin. I even switched to Postman STMP because I read that
   Woocommerce recommended it. The problem was that the orders didn’t arrived to
   my client (who owns the site) instead.
 * What do you mean with “test the email”? The customers have checked the spam-folder
   but it’s not there either.
 * This is a new problem. It worked before. It’s very strange!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Customer message’ is closed to new replies.

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 * 2 replies
 * 2 participants
 * Last reply from: [entosmathilda](https://wordpress.org/support/users/entosmathilda/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/customer-message-2/#post-8994207)
 * Status: not resolved