Customer is not receiving any emails

  • quidsb

    (@quidsb)


    5 years ago

    Hello!
    First of all, great work with the plugin! but I’m having some issues with it.

    Everything is up to date and site is running good.
    Customer is no receiving any confirmation or updates. Administrator does receive order details.
    I just checked another user with the same issue, but plugin update didn’t resolve it.
    When I deactivate the plugin, all emails are sent as it should.

    I`d really appreciate the help.

    Thanks in advance!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter quidsb

    (@quidsb)

    5 years ago

    hello!
    me again.
    After some tests, I’ve realized when I place an order and I use a @gmail.com address, emails are not sent, neither administrator or customer. Same happens when I send preview emails. But when I place an order and write a email address with a different domain other than @gmail, all emails are sent properly.
    So, maybe thats a lead.

    Thank you!

    Plugin Author Ben Ritner – Kadence WP

    (@britner)

    5 years ago

    Hey,
    It sounds more like an issue with your email server. This plugin doesn’t really mess at all with the send function from woocommerce. It only filters through the styling. So perhaps emails are bouncing because the server is rejecting.

    What STMP are you using for an email server for the website?

    Ben

Viewing 2 replies - 1 through 2 (of 2 total)
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