Title: Customer Email?
Last modified: August 21, 2016

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# Customer Email?

 *  [Matt Blank](https://wordpress.org/support/users/mattblank/)
 * (@mattblank)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/customer-email/)
 * Hi,
 * Under the Admin tab, I’ve filled out the email details within the Customer Purchase
   Receipt section, but it doesn’t seem to be sending. People are purchasing using
   PayPal. When testing this I got the confirmation email from PayPal that the payment
   went through, but never got the automatic email that should be sent from my site.
 * Can someone please help? Am I meant to do some other configuration?
 * Thanks!
    Matt
 * [http://wordpress.org/extend/plugins/wp-e-commerce/](http://wordpress.org/extend/plugins/wp-e-commerce/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Justin Sainton](https://wordpress.org/support/users/justinsainton/)
 * (@justinsainton)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/customer-email/#post-3692650)
 * Hi mattblank,
 * Are you certain that the PayPal IPN is communicating with your server? An easy
   way to test if the functionality is actually working within WPeC would be to 
   enable the Test Gateway and do a purchase – if you receive an email as the customer,
   then it should be working. The only reason it wouldn’t be working with PayPal
   is if the IPN system is failing for some reason.
 *  Thread Starter [Matt Blank](https://wordpress.org/support/users/mattblank/)
 * (@mattblank)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/customer-email/#post-3692674)
 * Hi,
 * So I changed it to just the test gateway, so that it skips the PayPal part, and
   I still did not get an email.
 * Am I meant to tick or box, or turn something on for this feature to work?
 * Thanks!
    Matt
 *  Plugin Author [Justin Sainton](https://wordpress.org/support/users/justinsainton/)
 * (@justinsainton)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/customer-email/#post-3692676)
 * Nope, it should just work. What version of WPeC are you running?
 *  Thread Starter [Matt Blank](https://wordpress.org/support/users/mattblank/)
 * (@mattblank)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/customer-email/#post-3692692)
 * Ok, I was being daft! I hadn’t included any checkout fields as I wrong assumed
   the same email they use for PayPal would be used for the wp-ecommerce email!
 * Now that I’ve added fields, although in the admin section email is below first
   and last name, on the site it’s coming up first, even about the header ‘Your 
   Details’. Anyway I can change this?
 * Thanks!
    Matt
 *  Thread Starter [Matt Blank](https://wordpress.org/support/users/mattblank/)
 * (@mattblank)
 * [13 years, 1 month ago](https://wordpress.org/support/topic/customer-email/#post-3692694)
 * I should point out that the field says “Enter your email address” rather than
   just “email”, so I don’t know where that’s being pulled in from?

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Customer Email?’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Matt Blank](https://wordpress.org/support/users/mattblank/)
 * Last activity: [13 years, 1 month ago](https://wordpress.org/support/topic/customer-email/#post-3692694)
 * Status: not resolved