• Resolved chelly4

    (@chelly4)


    I am using the checkout form extension. I have a billing_email field and a confirm_email field. Both are getting passed to the order as I see them in the email I receive, but the email address field in the order is blank, so the customer is not receiving an order confirmation email. Where does the order get the customer email address from, if not the billing_email field? I cannot delete the billing_email field, so do I just need to disable it and create and plain email field? As you can tell, I’m pretty new at this and would prefer to avoid coding if I can, but I will if necessary.

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  • Plugin Author ThemeHigh

    (@themehigh)

    Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Plugin Author ThemeHigh

    (@themehigh)

    We hope your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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