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Customer Email? (6 posts)

  1. mattblank
    Member
    Posted 2 years ago #

    Hi,

    Under the Admin tab, I've filled out the email details within the Customer Purchase Receipt section, but it doesn't seem to be sending. People are purchasing using PayPal. When testing this I got the confirmation email from PayPal that the payment went through, but never got the automatic email that should be sent from my site.

    Can someone please help? Am I meant to do some other configuration?

    Thanks!
    Matt

    http://wordpress.org/extend/plugins/wp-e-commerce/

  2. Justin Sainton
    Member
    Plugin Author

    Posted 2 years ago #

    Hi mattblank,

    Are you certain that the PayPal IPN is communicating with your server? An easy way to test if the functionality is actually working within WPeC would be to enable the Test Gateway and do a purchase - if you receive an email as the customer, then it should be working. The only reason it wouldn't be working with PayPal is if the IPN system is failing for some reason.

  3. mattblank
    Member
    Posted 2 years ago #

    Hi,

    So I changed it to just the test gateway, so that it skips the PayPal part, and I still did not get an email.

    Am I meant to tick or box, or turn something on for this feature to work?

    Thanks!
    Matt

  4. Justin Sainton
    Member
    Plugin Author

    Posted 2 years ago #

    Nope, it should just work. What version of WPeC are you running?

  5. mattblank
    Member
    Posted 2 years ago #

    Ok, I was being daft! I hadn't included any checkout fields as I wrong assumed the same email they use for PayPal would be used for the wp-ecommerce email!

    Now that I've added fields, although in the admin section email is below first and last name, on the site it's coming up first, even about the header 'Your Details'. Anyway I can change this?

    Thanks!
    Matt

  6. mattblank
    Member
    Posted 2 years ago #

    I should point out that the field says "Enter your email address" rather than just "email", so I don't know where that's being pulled in from?

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