Title: Customer Confirmation Email
Last modified: August 31, 2016

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# Customer Confirmation Email

 *  Resolved [tylerriversadmin](https://wordpress.org/support/users/tylerriversadmin/)
 * (@tylerriversadmin)
 * [10 years ago](https://wordpress.org/support/topic/customer-confirmation-email/)
 * Another question: I’ve noticed that when testing the submit button on my forms,
   the admin receives an order email but the customer’s email does not receive a
   confirmation email. We are not likely going to use Paypal once the site is live,
   so my question is: is the order confirmation email linked to a successful Paypal
   payment? Is there any way to have the confirmation sent even if Paypal is disabled(
   this will be especially necessary in our case, since I’ll be implementing another
   payment processor)? Currently I have “Display the submit button” set to YES, 
   but “Enable Paypal payments” set to NO.
 * Thanks for all your help, your support here is always wonderful.
 * [https://wordpress.org/plugins/calculated-fields-form/](https://wordpress.org/plugins/calculated-fields-form/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/)
 * (@codepeople)
 * [10 years ago](https://wordpress.org/support/topic/customer-confirmation-email/#post-7422823)
 * Hi,
 * The notification emails can be sent to the users, even if the PayPal section 
   is disabled. Please, check the points below:
 * 1. Go to the settings page of the plugin, through the menu option: Settings/Calculated
   Fields Form
 * 2. Untick the checkbox: “Modify the eMails Headers”, and press the “Update” button.
 * 3. Press the settings button corresponding to the form.
 * 4. Enter an email address belonging to your website’s domain through the attribute:“
   From” email (for fixed “from” addresses)
 * The majority of email services check the email addresses in the “Sender” headers
   of the emails, and if they don’t belong to the websites that send the emails,
   they can be classified as spam or even worst, as a “phishing” emails.
 * 5. Insert an Email field in the form.
 * 6. Select the “Yes” option for the attribute: “Send confirmation/thank you message
   to user?”
 * 7. Select the email field from the list: “Email field on the form”
 * Pay attention, the list: “Email field on the form” allows multiple selection,
   so, the email field should be selected explicitly (that the field appear in the
   list is not sufficient)
 * 8. Finally, press the “Save Changes” button.
 * Best regards.
 *  Thread Starter [tylerriversadmin](https://wordpress.org/support/users/tylerriversadmin/)
 * (@tylerriversadmin)
 * [10 years ago](https://wordpress.org/support/topic/customer-confirmation-email/#post-7422829)
 * I appreciate you taking me through it. With a little extra testing, I realized
   that the issue is specific to certain email programs, as you mentioned. We will
   be migrating our site once it is finished, so the issue of our emails being filtered
   as spam or phishing emails should clear up then, once we’re permanently located
   at the correct domain.
 * Thank you.
 *  Plugin Author [codepeople](https://wordpress.org/support/users/codepeople/)
 * (@codepeople)
 * [10 years ago](https://wordpress.org/support/topic/customer-confirmation-email/#post-7422832)
 * Hi,
 * You can even ask to your hosting provider the connection data to the SMTP server(
   all hosting providers include one), and install in your website any of the SMTP
   connection plugins distributed for free in the WordPress directory.
 * Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Customer Confirmation Email’ is closed to new replies.

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## Tags

 * [confirmation](https://wordpress.org/support/topic-tag/confirmation/)
 * [confirmation email](https://wordpress.org/support/topic-tag/confirmation-email/)
 * [email](https://wordpress.org/support/topic-tag/email/)
 * [order](https://wordpress.org/support/topic-tag/order/)
 * [paypal](https://wordpress.org/support/topic-tag/paypal/)

 * 3 replies
 * 2 participants
 * Last reply from: [codepeople](https://wordpress.org/support/users/codepeople/)
 * Last activity: [10 years ago](https://wordpress.org/support/topic/customer-confirmation-email/#post-7422832)
 * Status: resolved