• Resolved direxion

    (@direxion)


    Hello,
    I have a problem with the plugin. It’s been several times that customers are charged twice for the same order. It’s quite curious because the payment seems to be initiated twice for the same order, with 2 different IDs. You can see here : https://app.screencast.com/imetgo1iAccN1 an example of history for an order paid twice. Mollie therefore takes the same amount twice on the customer’s card. Indeed, in the Mollie account, there are indeed 2 different payments with the 2 IDs. This is obviously very problematic. This does not happen on all orders, just a few and it seems to be random because I don’t see any common point for the cases where it happened. My WooCommerce is up to date (9.6.1) and the Mollie plugin too (7.9.1).
    Any idea to solve this problem?
    thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @direxion

    <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>As this issue concerns charges on your account, I suggest contacting Mollie Support directly here.</span>
    They can look into and advise on why this issue occurs and propose a workaround.

    Regards,
    Femi

    Thread Starter direxion

    (@direxion)

    Hi, Alright, thank you for your message, I will contact them directly.

Viewing 2 replies - 1 through 2 (of 2 total)

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