• Resolved healypayment1

    (@healypayment1)


    Hi,

    our customer is not able to purchased subsription with paypal anymore. After consulted paypal, here is the answer:

    Upon checking the API logs using the reported sample authorisation transaction ID - 3CM15980F22421309, we could see that your system(built via third party platform WooCommerce) triggered the "Void authorized payment" API request call - https://developer.paypal.com/api/payments/v2/#authorizations_void to PayPal system.
    
    This is the reason why the reported Authorization payments marked as "voided" in PayPal system. 
    
    As per PayPal system logs, we could see that your website system triggering the Create Authorization API call "v2/checkout/orders/7LF93505BK5796225/authorize" and immediately performing the  "Void authorized payment" API request call - https://developer.paypal.com/api/payments/v2/#authorizations_void instead of triggering the "Capture authorized payment"  API call "https://api.paypal.com/v2/payments/authorizations/3CM15980F22421309/capture". 
    
    This is an issue with your website(built via third party platform WooCommerce) which is triggering the "Void authorized payment" https://developer.paypal.com/api/payments/v2/#authorizations_void API request calls to PayPal system 
    
    To resolve the issue, I suggest to please contact your website developer or the support of your third party platform(WooCommerce) to cross check your website API request calls and avoid/stop triggering the "Void authorized payment" https://developer.paypal.com/api/payments/v2/#authorizations_void API request calls to PayPal system. 
    
    Instead perform the "Capture authorized payment"  API call : https://developer.paypal.com/api/payments/v2/#authorizations_capture.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi,
    same problem

    we have all current versions of WooCommerce, WooCommerce Paypal Payment and WooCommerce Subscription.

    The error: Could not process order because it was not possible to save the payment.

    We have unlocked our reference transactions and set up all the settings as in the previous shop – without success! Any news?`

    Same problem on my Woocommerce Subscriptions I have disabled it and using Stripe for the now.

    Did you update any of these plugins which caused the issue? I ask because I dont remember updating anything I just remember the other day it stop working.

    • This reply was modified 2 years, 1 month ago by Chudz.
    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @healypayment1,

    Payments for subscription orders will be voided when PayPal can’t save the payment method, or when a saved payment method could not be detected after the authorization.

    If the buyer already has an existing subscription, then you can find more details on how to deal with it in the documentation: https://woocommerce.com/document/woocommerce-paypal-payments/#multiple-and-pre-existing-subscriptions

    Otherwise, if this is a new customer, then the next plugin update may help by improving the reliability of the payment token checking. There is a pre-release version available on GitHub that will be tested for about a week before the official release and additional feedback is always appreciated if you’d like to give it a try: https://github.com/woocommerce/woocommerce-paypal-payments/releases/tag/1.7.1-test1
    Thanks!

    Kind regards,
    Niklas

    Plugin Support Femi

    (@femiyb)

    Hi there

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    If you have any further questions, please feel free to reopen this topic or create a new one.

    Cheers! 🙂

    Thread Starter healypayment1

    (@healypayment1)

    @femiyb unfortunately, the new plugin didn’t solved the problem. the error message was no longer displayed in checkout/redirect but the payment is failed, with the same message

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘customer can’t purchased subscription with paypal anymore’ is closed to new replies.