customer can’t purchased subscription with paypal anymore
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Hi,
our customer is not able to purchased subsription with paypal anymore. After consulted paypal, here is the answer:
Upon checking the API logs using the reported sample authorisation transaction ID - 3CM15980F22421309, we could see that your system(built via third party platform WooCommerce) triggered the "Void authorized payment" API request call - https://developer.paypal.com/api/payments/v2/#authorizations_void to PayPal system. This is the reason why the reported Authorization payments marked as "voided" in PayPal system. As per PayPal system logs, we could see that your website system triggering the Create Authorization API call "v2/checkout/orders/7LF93505BK5796225/authorize" and immediately performing the "Void authorized payment" API request call - https://developer.paypal.com/api/payments/v2/#authorizations_void instead of triggering the "Capture authorized payment" API call "https://api.paypal.com/v2/payments/authorizations/3CM15980F22421309/capture". This is an issue with your website(built via third party platform WooCommerce) which is triggering the "Void authorized payment" https://developer.paypal.com/api/payments/v2/#authorizations_void API request calls to PayPal system To resolve the issue, I suggest to please contact your website developer or the support of your third party platform(WooCommerce) to cross check your website API request calls and avoid/stop triggering the "Void authorized payment" https://developer.paypal.com/api/payments/v2/#authorizations_void API request calls to PayPal system. Instead perform the "Capture authorized payment" API call : https://developer.paypal.com/api/payments/v2/#authorizations_capture.
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