Customer Cancel Order

  • loopforever

    (@loopforever)


    2 years, 8 months ago

    Hi,
    Can the “customer” cancel the order with this plugin?
    For example, the customer bought the product. Order status: Processing.
    Therefore, the order has not yet moved to the next stage. Example: It was shipped.
    In such a case, can the customer cancel the order? As far as I know there is no plugin that provides this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Sarankumar

    (@sarankumar)

    2 years, 8 months ago

    @loopforever

    Woocommerce normal status transition will be like this

    Pending payment -> Hold/failed-> Processing -> completed (Visual illustration)

    To make our plugin compatible with woocommerce + third-party plugin we added order status like this
    waiting->Pending payment -> Hold/failed-> Processing -> completed

    onece the order is approved or rejected order status enter into normal work flow.

    if order is in waiting status then the customer can able to cancel the order. for any other status plugin obeys woocommerce.

    Thread Starter loopforever

    (@loopforever)

    2 years, 8 months ago

    Thank you.
    I also checked the demo. But I think I got it right?
    “Customer can’t cancel order?” Have I got it right ? It would be great if the customer could send a cancellation request if the order status is “Process” like in big marketplaces.
    There is a plugin for that. However, it is not working correctly. I hope you will consider my suggestion.

    • This reply was modified 2 years, 8 months ago by loopforever.
Viewing 2 replies - 1 through 2 (of 2 total)
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