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customer cancel order (4 posts)

  1. evenbto
    Member
    Posted 1 year ago #

    How can a customer cancel a order? or Can they? i dont see cancel button ot anything on order history page

    https://wordpress.org/plugins/woocommerce/

  2. wellebit
    Member
    Posted 1 year ago #

    There is an option in the control panel: WooCommerce > Settings > Inventory > Hold Stock (minutes). This setting determines how long WooCommerce will hold an item in the checkout/payment process before canceling the order and displaying the message “Unpaid order cancelled – time limit reached”.

    Thus, the customer does not have to cancel the order, because the system will do this after some time automatically. There is no need for cancel button.

  3. evenbto
    Member
    Posted 1 year ago #

    thanks for the reply.

    but since i only use PayPal, once i check out, i automatically redirect to PayPal site, and paid for the product. if i cancel the PayPal process, the checkout will never complete, because the order is never placed. there is not record of unpaid order.

    my concern is customer should be able to cancel order before the order is complete(meaning that order is shipped out).I dont know, may be my concern is too much.

  4. wellebit
    Member
    Posted 1 year ago #

    evenbto, You said:

    if i cancel the PayPal process, the checkout will never complete, because the order is never placed

    Although checkout will never complete because the order is never placed, WooCommerce will cancel the order when the time set in the control panel expires. You can increase this amount of time, but what this means to me is drop off in the checkout process, or on the end with PayPal or another payment gateway.

    Here’s a screenshot of the admin setting: WooCommerce Settings

    Greetings

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