Title: Customer Blocked
Last modified: August 11, 2026

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# Customer Blocked

 *  Resolved [ianwid](https://wordpress.org/support/users/ianwid/)
 * (@ianwid)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/customer-blocked/)
 * Hello, A customer phoned to say he is blocked from the website by antispam/security,
   it shows a 3sec countdown or something that loops, and he cant do anything.
 * Is there a setting I need to relax to allow him access, I couldnt find him blocked
   in cleantalk logs though.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustomer-blocked%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Andrei CleanTalk](https://wordpress.org/support/users/blazirsky/)
 * (@blazirsky)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/customer-blocked/#post-18990579)
 * Hello [@ianwid](https://wordpress.org/support/users/ianwid/),
   Thank you for reaching
   out.
 * The countdown is the SpamFireWall checking page. Normally, a legitimate visitor
   should be redirected to the website automatically after 3 seconds.
 * We can see that your Anti-Spam plugin is a bit outdated. Please update the plugin
   to the latest available version.
 * Kindly ask the affected visitor to check that JavaScript and cookies are enabled
   in their browser and try again in another browser or private/incognito mode.
 * If you know the visitor’s IP address, you can add it to the SpamFireWall Personal
   Allow List following this instruction: [https://cleantalk.org/help/sfw-blacklist-usage](https://cleantalk.org/help/sfw-blacklist-usage)
 * Let us know if you have any questions.
 *  Thread Starter [ianwid](https://wordpress.org/support/users/ianwid/)
 * (@ianwid)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/customer-blocked/#post-18991409)
 * The customer tried again today after the updates and got this message, but the
   link didnt work, he then tried a different browser and it worked,
   Another customer
   just phoned with the same problem, and when I went to place the order for him,
   I received the same screen as well, the IP address was exactly the same for the
   first customer as it was for me, and after adding it to the allow list it didnt
   help.
 * ![](https://wordpress.org/a0baa9a7-ab67-481e-a492-fbc0d3464beb)
 *  Thread Starter [ianwid](https://wordpress.org/support/users/ianwid/)
 * (@ianwid)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/customer-blocked/#post-18991413)
 * It is also the exact same page as his, and other pages in the site work for me
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/customer-blocked/#post-18991465)
 * Hello [@ianwid](https://wordpress.org/support/users/ianwid/),
 * The issue is most likely caused by caching, where a cached copy of the blocking
   page is accidentally served to real visitors.
 * To resolve this, please clear all cache your site.
 * Please let us know if this resolve the issue.
 * Thank you,
 *  Thread Starter [ianwid](https://wordpress.org/support/users/ianwid/)
 * (@ianwid)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/customer-blocked/#post-18991484)
 * Thankyou, that worked 🙂
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [1 month, 2 weeks ago](https://wordpress.org/support/topic/customer-blocked/#post-18991517)
 * Thank you for your feedback.
 * I’m glad to know the issue is solved.
 * If you have a moment, can you please leave us a review on the WordPress forum?
   We would greatly appreciate it:
   [https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

Viewing 6 replies - 1 through 6 (of 6 total)

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to reply to this topic.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [Anti-Spam by CleanTalk – Spam Protection Without CAPTCHA](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * Last activity: [1 month, 2 weeks ago](https://wordpress.org/support/topic/customer-blocked/#post-18991517)
 * Status: resolved