Title: Custom 500 error page
Last modified: August 22, 2016

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# Custom 500 error page

 *  [bcastillo](https://wordpress.org/support/users/bcastillo/)
 * (@bcastillo)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/customer-500-error-page/)
 * Hi,
 * Since my website is having an intermittent 500 error page, and I’m still in the
   middle of figuring out how to fix it, I thought I could put a custom page as 
   so to tell the visitor that refreshing the page would resolve the error.
 * Well of course, I’ve tried google for answers but it seems that 401,403,404 errors
   are the ones that currently has answers.
 * Any help would be appreciated!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Moderator [cubecolour](https://wordpress.org/support/users/numeeja/)
 * (@numeeja)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/customer-500-error-page/#post-5881578)
 * WordPress cannot show a custom error page for a server error (500) due to the
   nature of the error. Instead you can create a .html or PHP page, independent 
   of WordPress.
 * Some hosting companies have a folder outside the website’s root folder which 
   you can put custom error pages into.
 *  Thread Starter [bcastillo](https://wordpress.org/support/users/bcastillo/)
 * (@bcastillo)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/customer-500-error-page/#post-5881616)
 * Thanks for the insight cubecolour-senpai
 * But can you please elaborate on how I can do that? I have access to the root 
   through cPanel. I guess I might have to change/add something to the .htaccess
   docs(?)
 * I’m quite a greenhorn in this area.
 *  Moderator [cubecolour](https://wordpress.org/support/users/numeeja/)
 * (@numeeja)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/customer-500-error-page/#post-5881617)
 * This will rely on your hosting company making this feature available – if this
   can be done on your hosting package there would probably be an option labelled‘
   error pages’ or something similar on your hosting control panel, but if you don’t
   see that it may be worth asking them if this is available.
 *  Thread Starter [bcastillo](https://wordpress.org/support/users/bcastillo/)
 * (@bcastillo)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/customer-500-error-page/#post-5881621)
 * oh right. Thanks for the heads up!
 * Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Custom 500 error page’ is closed to new replies.

## Tags

 * [custom](https://wordpress.org/support/topic-tag/custom/)
 * [page](https://wordpress.org/support/topic-tag/page/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 4 replies
 * 2 participants
 * Last reply from: [bcastillo](https://wordpress.org/support/users/bcastillo/)
 * Last activity: [11 years, 2 months ago](https://wordpress.org/support/topic/customer-500-error-page/#post-5881621)
 * Status: not resolved

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