Custom User Role reset password email issue

  • transposeaaron

    (@transposeaaron)


    4 years, 1 month ago

    Hi,

    I have a site running two custom user roles that I have added. It seems that password reset emails are working for all the default user roles, but not the additional two custom ones.

    Is there something I need to add to activate the reset password link email for those user roles?

    Thanks in Advance
    A

    • This topic was modified 4 years, 1 month ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not an Developing with WordPress topic
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  • Moderator bcworkz

    (@bcworkz)

    4 years, 1 month ago

    No, roles do not factor into password resets. Something else is going on. The relation to custom roles is coincidental. If the user has a valid email address, they should get the reset message. There are any number of reasons external to WP why an email message may not be received. One common issue is it’s treated as spam by the recipient’s mail client.

    Thread Starter transposeaaron

    (@transposeaaron)

    4 years, 1 month ago

    Ok, thank you. That is what my thinking was, but I just wanted to make sure I wasn’t overlooking anything.

    Thanks for the reply

Viewing 2 replies - 1 through 2 (of 2 total)
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