Title: Custom tracking not working
Last modified: October 22, 2019

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# Custom tracking not working

 *  Resolved [DensitySK](https://wordpress.org/support/users/densitysk/)
 * (@densitysk)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/custom-tracking-not-working/)
 * Hi
    I use your plugin and have created 3 custom tracking providers: DHL PARCEL,
   DHL EXPRESS and In TIME (slovakia).
 * I’ve set the “master” where the tracking ID should be included and it looks like
   this
    [https://www.dhlparcel.sk/en/private-customers/receiving-parcels/track-and-trace/track-and-trace-results.html?idSearch=%number%](https://www.dhlparcel.sk/en/private-customers/receiving-parcels/track-and-trace/track-and-trace-results.html?idSearch=%number%)
 * and
    [https://www.dhl.com/en/express/tracking.html?AWB=%number%&brand=DHL](https://www.dhl.com/en/express/tracking.html?AWB=%number%&brand=DHL)
 * where %number% is replaced by the tracking ID set in the order.
 * now your plugin completely ignores these settings and relays the user after clicking
   the tracking link to a completely irelevant DHL website, that I never set
 * I’ve tried to manually enter the link with tracking number into the browser and
   it can be shown without problems
 * Here the screenshot
 * > [View post on imgur.com](https://imgur.com/a/s8YPSo6)
 * Can you please check?
 * Regards
    Michal
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustom-tracking-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/custom-tracking-not-working/#post-12053779)
 * Hi [@densitysk](https://wordpress.org/support/users/densitysk/),
 * I check this and maybe you used default DHL Parcel provider instead of custom
   provider which you created. So first check that you use the correct provider.
   And in custom provider name add country code so you will not get confused.
 * Thanks,
 *  Thread Starter [DensitySK](https://wordpress.org/support/users/densitysk/)
 * (@densitysk)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/custom-tracking-not-working/#post-12055108)
 * HI,
 * I’ve definitely used an added custom provider. I even had to upload own logo 
   and set the shipping country. I tried it several times in the past and it had
   worked. Now I had to remove all my custom added shipping providers and have added
   them back again and suddenly everything works again.
    not sure why

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Custom tracking not working’ is closed to new replies.

 * ![](https://ps.w.org/woo-advanced-shipment-tracking/assets/icon-256x256.png?rev
   =2166296)
 * [Advanced Shipment Tracking for WooCommerce](https://wordpress.org/plugins/woo-advanced-shipment-tracking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-advanced-shipment-tracking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/)
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## Tags

 * [dhl](https://wordpress.org/support/topic-tag/dhl/)

 * 2 replies
 * 2 participants
 * Last reply from: [DensitySK](https://wordpress.org/support/users/densitysk/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/custom-tracking-not-working/#post-12055108)
 * Status: resolved