Support » Plugin: WooCommerce Stripe Payment Gateway » Custom Title is not working

  • Resolved TechPik

    (@techpik)


    If I set custom Title name and then go to Checkout I still see “Pay with credit card / debit card”.

    How to get it work?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Culpepper Creed a11n

    (@logicwizards)

    Hi there, @techpik!

    As long as the Stripe payment gateway is Enabled, you should be able to view your edited Title Name on the checkout page. To take a closer look at why that seems to not be working for you, would you mind sharing your checkout page URL?

    Thread Starter TechPik

    (@techpik)

    Yes, here is my checkout page https://tinyurl.com/h5wy22ey

    Thank you

    Thread Starter TechPik

    (@techpik)

    Any help?

    Plugin Support Brad P. a11n

    (@snaacks)

    Hi @techpik

    Thanks for providing that link. I took a look at the page and have a few questions for you that might help identify what is going on.

    It appears to be inheriting properly so I’m wondering if there may be a conflict happening with the theme or another plugin, to rule this out I’d suggest a quick conflict test if possible:

    The best way to determine if the issue is being caused by a theme or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce and Stripe. Then test to see if the issue is resolved by going through your checkout flow.

    To figure out which plugin is causing the problem – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If this does not resolve the issue, or a conflict is not found I have a few requests to help us proceed.

    First, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status.

    Second, what did you set the title as and Can you send me a screenshot of what you see under the Stripe settings for the title and description? Please ensure you black out any personal information if captured in the image. I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

    Thread Starter TechPik

    (@techpik)

    
    ### WordPress Environment ###
    
    Screenshot: https://snipboard.io/N40FEh.jpg
    
    WordPress address (URL): https://***
    Site address (URL): https://***
    WC Version: 5.6.0
    REST API Version: ✔ 5.6.0
    WC Blocks Version: ✔ 5.5.1
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.5.1
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: ❌ 40 MB - Soovitame määrata mälu vähemalt 64MB. Vaata: PHP-le määratud mälumahu suurendamine
    WP Debug Mode: –
    WP Cron: ✔
    Language: et
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache / ZoneOS
    PHP Version: 8.0.11
    PHP Post Max Size: 2 GB
    PHP Time Limit: 600
    PHP Max Input Vars: 20000
    cURL Version: 7.79.1
    OpenSSL/1.1.1l
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.18-MariaDB-log
    Max Upload Size: 2 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.6.0
    WC Database Prefix: fpon_
    Andmebaasi maht kokku: 655.87MB
    Andmebaasi andmete maht: 640.11MB
    Andmebaasi indeksi maht: 15.76MB
    fpon_woocommerce_sessions: Andmed: 0.44MB + indeks: 0.01MB + mootor MyISAM
    fpon_woocommerce_api_keys: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_woocommerce_attribute_taxonomies: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_woocommerce_downloadable_product_permissions: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_woocommerce_order_items: Andmed: 0.21MB + indeks: 0.14MB + mootor MyISAM
    fpon_woocommerce_order_itemmeta: Andmed: 1.31MB + indeks: 1.08MB + mootor MyISAM
    fpon_woocommerce_tax_rates: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_woocommerce_tax_rate_locations: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_woocommerce_shipping_zones: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_woocommerce_shipping_zone_locations: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_woocommerce_shipping_zone_methods: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_woocommerce_payment_tokens: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_woocommerce_payment_tokenmeta: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_woocommerce_log: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_actionscheduler_actions: Andmed: 0.33MB + indeks: 0.23MB + mootor InnoDB
    fpon_actionscheduler_claims: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
    fpon_actionscheduler_groups: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
    fpon_actionscheduler_logs: Andmed: 0.27MB + indeks: 0.20MB + mootor InnoDB
    fpon_car_problems: Andmed: 2.52MB + indeks: 0.00MB + mootor InnoDB
    fpon_commentmeta: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_comments: Andmed: 3.69MB + indeks: 1.33MB + mootor MyISAM
    fpon_e_submissions: Andmed: 0.09MB + indeks: 0.27MB + mootor InnoDB
    fpon_e_submissions_actions_log: Andmed: 0.02MB + indeks: 0.11MB + mootor InnoDB
    fpon_e_submissions_values: Andmed: 0.06MB + indeks: 0.03MB + mootor InnoDB
    fpon_links: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_loginizer_logs: Andmed: 0.05MB + indeks: 0.02MB + mootor MyISAM
    fpon_mc_banklinks: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_options: Andmed: 6.14MB + indeks: 0.10MB + mootor MyISAM
    fpon_postmeta: Andmed: 568.25MB + indeks: 6.45MB + mootor MyISAM
    fpon_posts: Andmed: 14.29MB + indeks: 2.07MB + mootor MyISAM
    fpon_termmeta: Andmed: 0.00MB + indeks: 0.01MB + mootor MyISAM
    fpon_terms: Andmed: 0.00MB + indeks: 0.01MB + mootor MyISAM
    fpon_term_relationships: Andmed: 0.01MB + indeks: 0.03MB + mootor MyISAM
    fpon_term_taxonomy: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_usermeta: Andmed: 0.02MB + indeks: 0.01MB + mootor MyISAM
    fpon_users: Andmed: 0.00MB + indeks: 0.01MB + mootor MyISAM
    fpon_vinkoods: Andmed: 0.36MB + indeks: 0.00MB + mootor InnoDB
    fpon_vin_checks: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
    fpon_vin_crash: Andmed: 1.52MB + indeks: 0.00MB + mootor InnoDB
    fpon_vin_data: Andmed: 30.52MB + indeks: 0.13MB + mootor InnoDB
    fpon_vin_euro: Andmed: 0.88MB + indeks: 0.12MB + mootor MyISAM
    fpon_wc_admin_notes: Andmed: 0.05MB + indeks: 0.00MB + mootor InnoDB
    fpon_wc_admin_note_actions: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
    fpon_wc_category_lookup: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
    fpon_wc_customer_lookup: Andmed: 0.14MB + indeks: 0.19MB + mootor InnoDB
    fpon_wc_download_log: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_wc_order_coupon_lookup: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
    fpon_wc_order_product_lookup: Andmed: 0.28MB + indeks: 0.44MB + mootor InnoDB
    fpon_wc_order_stats: Andmed: 0.05MB + indeks: 1.02MB + mootor InnoDB
    fpon_wc_order_tax_lookup: Andmed: 0.02MB + indeks: 0.03MB + mootor InnoDB
    fpon_wc_product_meta_lookup: Andmed: 0.00MB + indeks: 0.01MB + mootor MyISAM
    fpon_wc_reserved_stock: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
    fpon_wc_tax_rate_classes: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
    fpon_wc_webhooks: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_wfblockediplog: Andmed: 0.33MB + indeks: 0.22MB + mootor MyISAM
    fpon_wfblocks7: Andmed: 0.09MB + indeks: 0.06MB + mootor MyISAM
    fpon_wfconfig: Andmed: 2.52MB + indeks: 0.02MB + mootor MyISAM
    fpon_wfcrawlers: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_wffilechanges: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_wffilemods: Andmed: 2.20MB + indeks: 0.45MB + mootor MyISAM
    fpon_wfhits: Andmed: 0.77MB + indeks: 0.15MB + mootor MyISAM
    fpon_wfhoover: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_wfissues: Andmed: 0.02MB + indeks: 0.01MB + mootor MyISAM
    fpon_wfknownfilelist: Andmed: 1.16MB + indeks: 0.14MB + mootor MyISAM
    fpon_wflivetraffichuman: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_wflocs: Andmed: 0.01MB + indeks: 0.00MB + mootor MyISAM
    fpon_wflogins: Andmed: 0.47MB + indeks: 0.10MB + mootor MyISAM
    fpon_wfls_2fa_secrets: Andmed: 0.02MB + indeks: 0.02MB + mootor InnoDB
    fpon_wfls_settings: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
    fpon_wfnotifications: Andmed: 0.01MB + indeks: 0.00MB + mootor MyISAM
    fpon_wfpendingissues: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_wfreversecache: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_wfsnipcache: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_wfstatus: Andmed: 0.12MB + indeks: 0.05MB + mootor MyISAM
    fpon_wftrafficrates: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_woocommerce_makecommerce_sc: Andmed: 0.00MB + indeks: 0.00MB + mootor MyISAM
    fpon_wpil_keywords: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
    fpon_wpil_keyword_links: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
    fpon_wpil_urls: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
    fpon_wpil_url_links: Andmed: 0.02MB + indeks: 0.00MB + mootor InnoDB
    fpon_wpml_mails: Andmed: 0.23MB + indeks: 0.00MB + mootor MyISAM
    fpon_yoast_seo_links: Andmed: 0.03MB + indeks: 0.01MB + mootor MyISAM
    fpon_yoast_seo_meta: Andmed: 0.35MB + indeks: 0.37MB + mootor MyISAM
    
    ### Post Type Counts ###
    
    attachment: 219
    custom_css: 2
    custom-css-js: 1
    customize_changeset: 2
    elementor_cf_db: 4815
    elementor_library: 14
    nav_menu_item: 4
    page: 39
    postman_sent_mail: 3
    product: 1
    revision: 1741
    shop_order: 3379
    shop_order_refund: 1
    wpcf7_contact_form: 1
    wpgae_click_event: 1
    wpgae_scroll_event: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (23) ###
    
    Autoptimize: - Frank Goossens (futtta) – 2.9.2
    Classic Editor: - WordPress Contributors – 1.6.2
    Contact Form 7: - Takayuki Miyoshi – 5.5.1
    Cookie Notice & Compliance for GDPR / CCPA: - Hu-manity.co – 2.1.5
    Simple Custom CSS and JS: - SilkyPress.com – 3.37
    Elementor Crash Test: - Elementor – 1.0.0
    Elementor Full Vin Report: - Elementor – 1.0.0
    Elementor Vin Euro5: - Elementor – 1.0.0
    Elementor Car Problems: - Elementor – 1.0.0
    Elementor Vin Short: - Elementor – 1.0.0
    VIN data from AutoVisual: - Elementor – 1.0.0
    Elementor Pro: - Elementor.com – 3.4.1
    Elementor: - Elementor.com – 3.4.4
    Insert Headers and Footers: - WPBeginner – 1.6.0
    Loginizer: - Softaculous – 1.6.7
    MakeCommerce: - Maksekeskus AS – 3.0.8
    Montonio for WooCommerce: - Montonio – 3.0.7
    Elementor Contact Form DB: - Sean Barton - Tortoise IT – 1.7
    W3 Total Cache: - BoldGrid – 2.1.9
    WooCommerce Stripe Gateway: - WooCommerce – 5.6.2
    WooCommerce: - Automattic – 5.6.0 (update to version 5.8.0 is available)
    Wordfence Security: - Wordfence – 7.5.6
    Yoast SEO Premium: - Team Yoast – 12.8
    
    ### Inactive Plugins (4) ###
    
    Checkout Field Editor for WooCommerce: - ThemeHigh – 1.5.0
    Loco Translate: - Tim Whitlock – 2.5.4
    VIN data from DB: - Elementor – 1.0.0
    WooCommerce Admin: - WooCommerce – 2.7.2
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    installatron_hide_status_test.php: -  –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Poe alusaadress: #153 - /shop/
    Ostukorv: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Kassa: #155 - /checkout/
    Minu konto: #156 - /my-account/
    Müügitingimused: #147 - /uld-ja-ostutingimused/
    
    ### Theme ###
    
    Name: Astra Child
    Version: (update to version 0 is available)
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Astra
    Parent Theme Version: 3.7.2 – 3.7.3 on saadaval
    Parent Theme Author URL: https://wpastra.com/about/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: astra-child/woocommerce/checkout/form-shipping.php
    astra-child/woocommerce/emails/admin-new-order.php versioon 3.5.0 on aegunud. Tuumiku versioon on 3.7.0
    astra-child/woocommerce/emails/customer-completed-order.php versioon 3.5.0 on aegunud. Tuumiku versioon on 3.7.0
    astra-child/woocommerce/emails/customer-invoice.php versioon 3.5.0 on aegunud. Tuumiku versioon on 3.7.0
    astra-child/woocommerce/emails/customer-processing-order.php versioon 3.5.4 on aegunud. Tuumiku versioon on 3.7.0
    
    Outdated Templates: ❌
    					
    					
    						Õpi uuendama
    
    ### Action Scheduler ###
    
    Täidetud: 1,493
    Oldest: 2021-09-21 14:15:04 +0300
    Newest: 2021-10-20 21:49:40 +0300
    
    Ootel: 2
    Oldest: 2021-10-20 22:49:40 +0300
    Newest: 2021-10-24 22:08:23 +0300
    
    ### Status report information ###
    
    Generated at: 2021-10-20 22:32:27 +03:00
    
    Thread Starter TechPik

    (@techpik)

    Plugin Support Ahmed M. a11n

    (@nagdy)

    Hi @techpik,

    Thanks for providing us with your system status report.

    Can you please let me know if you were able to run the conflict test?

    From your screenshot, I can’t see the description field as it seems to be missing!
    This is a screenshot from my testing site and as you can see, there’s a description field that is supposed to be under the title field
    https://d.pr/i/GRzQBE

    I suspect a conflict with one of your plugins or your theme.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Also, I’d like you to update WooCommerce to the latest version along with WooCommerce Stripe Payment Gateway if possible after taking a full backup of your website and database, please.

    Looking forward to hearing back from you.

    Thread Starter TechPik

    (@techpik)

    I found the error what is causing it. If I check “New checkout experience” then the Title is set to default and it cannot be changed. If I uncheck the “New checkout experience” function then everything works normally.

    Please fix this bug.

    Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi all!

    Thanks for testing and finding this out. I have submitted a bug request with the development team.

    You can follow along at https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2120

Viewing 10 replies - 1 through 10 (of 10 total)
  • You must be logged in to reply to this topic.