Support » Plugin: WooCommerce PDF Invoices & Packing Slips » Custom template not working

  • Resolved kaicho

    (@kaicho)


    Hello there,
    I’ve followed the instructions to the letter copying the template files to the child-theme:
    /var/www/poole.stadia.uk/wp-content/themes/pro-child/woocommerce/pdf/customized_simple

    Yet the custom template is seemingly ignored. Unfortunately the site is in maintenance mode and password protected. I can’t see a way of sending you private info.

    Any ideas?
    Thanks,
    Kia

    The page I need help with: [log in to see the link]

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  • Plugin Author Ewout

    (@pomegranate)

    Hi Kia,
    Have you also selected the ‘customized_simple’ template in the General settings after copying the files?

    Ewout

    An unknown (at the moment) server error is causing the issue. The moment I checked after migrating to a different server there was the custom template!

Viewing 2 replies - 1 through 2 (of 2 total)
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