Custom tabs not displaying after product edit

I may be having the same problem–but I don’t use a front end manager.

Here is one of the pages (same problem everywhere) that is having the problem.

https://chanimaluniversity.com/product/free-channel-orientation/

Note that if you click on the Review tab (I post reviews in them), the title says there are 5 reviews in the tab heading–but there is nothing there. It should show all five reviews. Instead, it asked if I want to be the first to review this product.

When I am logged as the admin, and click on View page (actual “View Product” since it is a WooCommerce page) where this tab sits, I see the “Custom Tabs” tab on the bottom left. However, the tab called “Reviews” no longer shows up–so I can’t see the code I used to display the reviews.

I deactivated your custom tabs plugin (as you describe above) and it still shows the tab on the woo commerce public page–the review tab is still there (but no reviews display).

I suspect it is your plugin, vs the review code, since there is no longer the “Review” tab that I created for this product–and the reviews still show up on the bottom of the main page (so that plugin is working) at https://chanimaluniversity.com/

It has been working for months–but I just noticed today that it is not working. Your plugin was updated 5 days ago according to my log, so it may have started then.

I use the latest Enfold theme (most popular in theme forest), the latest version of WordPress, etc.

Please advise

• This reply was modified 3 years, 3 months ago by chanimal.

Hi @chanimal,

This does not look to be the same problem. Reviews is a tab that comes with WooCommerce and isn’t related to our plugin. Unfortunately, WooCommerce doesn’t seem to have a docs page on this (other than a casual mention at the top of this page).

Here is a link to the code defining the reviews tab: https://github.com/woocommerce/woocommerce/blob/0a857088f994def1aca6f3feb3e4a4af964b225f/includes/wc-template-functions.php#L1851. It loads the comments template, since reviews are really just post comments.

Depending on your theme’s structure, the template file is probably called single-product-reviews.php.

@myglass Could you clarify which of the two problems you are having?

@myglass Could you describe the card you are referring to?

As I mentioned to chanimal, reviews are not managed by our plugin.

Hi @myglass

If your tabs aren’t showing up on the page at all, you should check the product template in your theme. Our plugin just modifies the list of tabs sent to WooCommerce, it doesn’t have any effect on the layout or presentation.

That being said, if your tab’s content has invalid HTML, it will break the layout of your page. If there is a specific problematic tab, you may want to run the content through an HTML validator such as https://validator.w3.org/

Let me know if that helps,
Jon

My problem was solved by an FAQ on your website. It suggested areas to consider if there were problems with reviews not showing up.

Mine problem turned out to be a NO COMMENT plugin. It updated and changed to ALL–so it was blocking all comments (including the posts which were categorized as comments–with the products section). So, I changed it back to custom and did not check the box to stop comments for Products. All the reviews showed up again.

Thanks for your response. As you mentioned, it was not a problem with your plugin. It was an option within WooCommerce.

Ted