Support » Plugin: Custom Product Tabs for WooCommerce » Custom Tabs automatically add Technical Specifications from a different product

  • Resolved mikejones2020

    (@mikejones2020)


    Every time I hit the Custom Tabs button after I go to add a new product it will automatically add in the Technical Specifications from this product lgd-600s automatically. That’s the first item I added to the website. Each product is supposed to have its own tech specs.

    when I hit the Custom Tabs button to add Technical Specifications for a new product it automatically populates all the field with that same information. It only shows in the back-end. Front-end is okay. Why is that?

    Even if I try to edit and update an existing item, it will automatically save the tech specs from the lgd-600s over and over again.

    Thanks,

    Mike

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    Hi Mike,

    Just to double check, did you set up any saved tabs?

    Thank you.
    -Tracy

    Thread Starter mikejones2020

    (@mikejones2020)

    Hi, there are no saved tabs.

    Thread Starter mikejones2020

    (@mikejones2020)

    Any solutions to help fix this bug?

    Freddie

    (@fmixell)

    Hey @mikejones2020,

    Sounds like you’re having compatibility issues with another plugin. Are you able to deactivate plugins one at a time until you find the one that isn’t working well with ours?

    If you could narrow it down I could try to install the plugin that’s causing the issues and see if theres a way to make them work together better!

    Cheers,
    Freddie

    Thread Starter mikejones2020

    (@mikejones2020)

    still not working properly. I’ve already disabled all the extra plugin one by one.

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    Hi @mikejones2020

    We’re really sorry, we have never encountered this issue before and without being able to dig into the code of your site, we can’t troubleshoot this via the free forums.

    If you are willing to reach out to us via email you can do so on our website.

    Stay well.
    -Tracy

Viewing 6 replies - 1 through 6 (of 6 total)
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