custom tab didn’t show

  • Resolved jessie1

    (@jessie1)


    4 years, 7 months ago

    hello, i install the custom product tab, and add it in wordpress, but there is no tabs in product page, and i also contact with theme customers service, who suggest me to find your team for confirmation.
    i also install elementor plugin, did not know whether it is the reason, please kindly help me~

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • jpowersdev

    (@jpowersdev)

    4 years, 7 months ago

    Hi @jessie1,

    Your theme’s markup looks pretty standard, so the conflict is probably elsewhere.

    Since you are using Elementor, can you try enabling Page-Builder compatibility?

    Let me know if that helps,
    Jon

    Thread Starter jessie1

    (@jessie1)

    4 years, 7 months ago

    hello jon,

    already enable page-builder compatibility, but still no custom tab appear, please help me ,thank you!

    jpowersdev

    (@jpowersdev)

    4 years, 7 months ago

    Hi @jessie1,

    If you have a caching plugin, it’s worth trying to clear it. There’s a chance the markup for an empty list of tabs is still cached.

    Assuming that isn’t the problem, there is likely a conflict with one of the other plugins on your site. Do you have any other plugins that modify the WooCommerce tabs or any other part of the Edit Product page in your site admin?

    Jon

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    4 years, 6 months ago

    Hello @jessie1,

    Just checking in.

    Please let us know if you still need help with this issue.

    Thank you!
    -Tracy

    Plugin Contributor Tracy Levesque

    (@liljimmi)

    🏳️‍🌈 YIKES, Inc. Co-Owner

    4 years, 6 months ago

    Hello @jessie1,

    We haven’t heard back from you in a while so I am going to close out this ticket.

    If you need more help, please reopen it and we will be happy to help you.

    Thank you!
    -Tracy

Viewing 5 replies - 1 through 5 (of 5 total)

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