Support » Plugin: Paid Memberships Pro » Custom Set up, nonresponsive support

  • Resolved Michael Boldin



    I know this forum is for free support, but I wasn’t sure where else to go. I purchased your most expensive package and have seemingly been ignored for two weeks.

    I purchased a $497 do it for me plan with Paid Memberships Pro earlier this month. Jason contacted me immediately to say he’d get to work on it once I gave him my project needs in more detail.

    I did that. He confirmed receiving it.

    Since then, he’s disappeared and hasn’t worked on my project. I’ve emailed 4 separate times, a courteous follow up in the last 2 weeks, and have had no reply.

    I want to believe that this is an unfortunate oversight. The support you provide here seems excellent. You have great reviews. I’ve been referred to you personally. So I’m having a hard time accepting that you’d totally ignore a customer for 2 weeks after getting their payment for your most premium product level.

    I need to get my project done, or my money back.

    I’d prefer to give you every opportunity to explain how this was a horrible, accidental oversight. I’m sure that’s the case.

    That’s why I’m posting here – because I see that you’re responsive to inquiries here, even though I’ve stopped getting responses from you to direct communication 2 weeks ago.

    Thank you.

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  • esmi


    Forum Moderator

    Please note that these forums do not support commercial products. Only the free plugins downloaded from Please contact the plugin’s vendor directly with any comments, or questions, about commercial products.

    Plugin Author Jason Coleman


    Michael, I’ve followed up by email. Really bad mix up on my part that caused me to miss your emails, etc. I apologize and am trying to set you right.

Viewing 2 replies - 1 through 2 (of 2 total)
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