Title: Custom provider not working
Last modified: September 11, 2020

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# Custom provider not working

 *  Resolved [alemanriquezr](https://wordpress.org/support/users/alemanriquezr/)
 * (@alemanriquezr)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/custom-provider-not-working/)
 * I have used this plugin in other sites and it works great, I’m trying to use 
   it on a multi-site page for the first time and I can’t add custom providers.
   
   I see the “add custom provider” pop up and fill the info, when I click on Submit,
   it just stays loading forever. Is there any other way to add custom providers?
   like an import csv? IDK if it’s multi-site issue, I only have 1 site and I tried
   with an older version of the plugin and the same happens.
 * Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/custom-provider-not-working/#post-13397296)
 * Hi, ok, we will check the Shipping providers table with multisite
 *  Plugin Author [Zorem](https://wordpress.org/support/users/zorem/)
 * (@zorem)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/custom-provider-not-working/#post-13422117)
 * Hello, we checked, we could not replicate the issues with adding custom shipping
   providers.
 * When you activate AST for the entire network, 1 shipping providers table is created
   and all sites are using the same table. when you create custom provider from 
   any of these sites, it will be added to the main website table.
    If you do not
   activate AST for the network, it will create a shipping providers table for each
   sub-site and when you create custom provider from one of the sub sites, it will
   be created only in the sub site table. Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Custom provider not working’ is closed to new replies.

 * ![](https://ps.w.org/woo-advanced-shipment-tracking/assets/icon-256x256.png?rev
   =2166296)
 * [Advanced Shipment Tracking for WooCommerce](https://wordpress.org/plugins/woo-advanced-shipment-tracking/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-advanced-shipment-tracking/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-advanced-shipment-tracking/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Zorem](https://wordpress.org/support/users/zorem/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/custom-provider-not-working/#post-13422117)
 * Status: resolved