Support » Plugin: BuddyPress Group Email Subscription » Custom layout of email notifications not working !

  • Hi there,
    Since last buddypress update, my custom layout of buddypress and your “BuddyPress Group Email Subscription” plugin email notifications are not anymore functional. My custom layout settings are still the same but the notification emails sent (to join of group, to accept a friend invitation, to ask a moderator to accept a group request) are not anymore properly styled ! the body text of email notification are written without line feeds, nor basic style (bold, underline, etc.) which makes the notification completely illegible and incomprehensible.
    Please, how could you help me ti fix that issue?
    Thanks in advance.
    CGC

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Boone Gorges

    (@boonebgorges)

    Do you recall which version of BP you were running before the update?

    The specific email notifications you’ve mentioned – friend requests, etc – are not created by BuddyPress Group Email Subscription. Instead, they come from BuddyPress itself. So it sounds to me like you’re not experiencing a problem with BPGES, but a broader one with BP.

    Are you running any plugins that change the way that email is sent on your system, such as an SMTP plugin or integration with a service like SendGrid? If so, you might want to temporarily disable it, to see whether it’s part of the problem.

    Hi Georges

    First of all, thanks for your early reply : ))

    – BP version: I don’t remember exactly but it guess it was the former one (as I update every version one after the other). Now I use –
    – BP notifications : You’re partially right ! but in fact, I forgot to mention that email notifications precisely sent by BPGES (after setting daily or weekly options) have the same issue
    – other plugins running (SMTP…) ? No I don’t use any SMTP plugin like SendGrid. The only plugins I use (sending notifications) are : SB welcome email, Registration magic, and Email Templates to customize all notification layout

    My custom layout settings (see screenshot https://www.rezodenth.odenth.com/IMG_diabolik/1-notification-layout.png)

    The body text of email notification not styled without line feeds, nor basic style which makes the notification completely illegible and incomprehensible (see screenshot https://www.rezodenth.odenth.com/IMG_diabolik/2-Buddypress-alerts.png)

    What do you think?
    CGC

    Furthermore, before BP update, all mentionned plugins worked fine well and email notifications sent by BPGES (notifications options settled) arrived with the right layout, customized with Email Templates plugin (as well as all the others BP email)
    CGC

    Plugin Author Boone Gorges

    (@boonebgorges)

    I wonder whether there’s an interaction between ‘Email Templates’ and BP. Have you tried disabling that plugin to see whether BP emails render properly?

    You may also want to check Dashboard > Emails to see whether the BP email templates are present.

    Hi Georges,

    Thanks for your feedback

    >> interaction between ‘Email Templates’ and BP
    I cannot disable it because Email Templates is not a standalone plugin but it seems to be integrated in my Onecommunity theme (as I cannot see it in my list of plugins in WP backend).
    Onecommunity theme is made specially for BP sites (https://themeforest.net/item/onecommunity-buddypress-theme/3713046). I’m also in touch with Onecommunity support but so far, we did not understand what’s going on. : (

    check Dashboard > Emails to see whether the BP email templates are present.
    I checked and BP email templates are present. (see screenshot https://www.rezodenth.odenth.com/IMG_diabolik/1-notification-layout.png)

    I am therefore very annoyed because I cannot leave these BPGES notifications as is, without layout and completely unreadable by users.
    (see issue: screenshot https://www.rezodenth.odenth.com/IMG_diabolik/BPGES-email-notification-no-layout.png)

    So what are the options to fix it?

    Thanks for your appreciated help

    kind regards

    Hi Georges,
    >> interaction between ‘Email Templates’ and BP
    in fact I don’t use ‘Email Templates’ but Email Custiomize feature within BP.
    After many testings, it appeared that there’s a conflict between “Buddypress” adn BPGES and “RegistrationMagic” plugins since latest BP update
    The most curious thing is that it worked fine so far. : /
    Thanks anyway ; ))
    Kind regards
    CGC

Viewing 6 replies - 1 through 6 (of 6 total)
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