• Resolved pirimiri

    (@pirimiri)



    Hello, I tried to upload custom icon under question 4, but it didn’t work. Seems to be succeed because my icon appears in the upload-window, but than my icon doesn’t appears anywhere. I cleared the cache files in browser and I reduced my custom icon to 30×30 px, but this didn’t give solution. Can you help me?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author socialdude

    (@socialdude)

    Thanks for reaching out.

    Ok, so you cleared browser cache – could you please also check if you have a cache plugin installed? If so, please de-activate it temporarily or purge the files.

    If that doesn’t work, please have a look at the troubleshooting section on https://www.ultimatelysocial.com/uploading-custom-icons/.

    Does any of those solutions work?

    pirimiri

    (@pirimiri)

    Thanks for your respond. I made all of your suggestions. I have no cache plugin. I have read the troubleshooting section also where I realized that I would have to make a request for a custom icon. But I am using the freeware version of your plugin.

    Plugin Author socialdude

    (@socialdude)

    For you only the troubleshooting section there is relevant, as you have your own custom icon already. Did you check the troubleshooting points which are listed there?

    Also, please ensure you are uploading a pic which is at least 100×100 pixels.

    pirimiri

    (@pirimiri)

    well I made the steps indicated in the troubleshooting section, succeed uploading my custom icon, but came out an another icon (not mine). So now appearing the “default” custom icon and this new one next to the “Custom Icon” label (under question 4.) But my custom icon doesn’t appears anywhere.

    Plugin Author socialdude

    (@socialdude)

    What do you mean with “came out another icon (not mine)”? What’s your website url where we can see?

    pirimiri

    (@pirimiri)

    this problem doesn’t appear on the website, it can be see just in wp-admin in the plugin-settings. I mean after uploading the custom icon it doesn’t appear, but appears a new icon that is not mine. On the website appears just the Default Custom icon. I have read the informations of the GD library. I would try this possibility.

    Plugin Author socialdude

    (@socialdude)

    Yes, that sounds very much like a GD library issue. Please check that point.

    pirimiri

    (@pirimiri)

    Ok, thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
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