Hello @moleisking,
Please open a ticket on our website, you are using a paid version and these forums are only to offer support for the free version of the plugin.
Regards.
I have already opened a ticket. I have updated the email address. I have not received a reply to any of my tickets over the last few weeks.
You said you found the replies.
You sent a few replies in the last few days and my colleague has replied to all of them. I cannot help you if you cannot make sure that you can receive emails back on the email that you supply on our form.
Try with a different email.
Regards.
I have no idea where you have sent the other emails as they never arrived in my gmail.com address box. I have never said that I have received any tickets from you. I have only received one email from you ever telling me that the tickets exists. I have never seen or received any replies to any of these tickets.
* New Ticket: Shortcode in user profile
* New Ticket: Use booked shortcode within user field
* New Ticket: user page can’t be found
* New Ticket: html field not showing in list
Hello @moleisking,
Last week we forwarded all emails to the new email address you sent us but we haven’t received any response so my colleague went ahead and refunded your licence.
I apologize, but if you do not receive our emails, we cannot help you with your issues and we also cannot help you debug the email problem.
Regards.
They seem to have fixed a lot of their issue with HTML fields
