Title: Custom Form questions
Last modified: April 19, 2018

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# Custom Form questions

 *  Resolved [lfedele](https://wordpress.org/support/users/lfedele/)
 * (@lfedele)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/custom-form-questions/)
 * Dear support,
    I followed your [guide](https://support.bestwebsoft.com/hc/en-us/articles/202352499-How-to-add-Google-Captcha-reCAPTCHA-plugin-to-a-custom-form-on-my-WordPress-website-)
   to use your plugin with a custom form, unfortunately it does not seem to work
   as expected.
 * 1- I think I set everything correctly but it shows “You have entered an incorrect
   reCAPTCHA value.”.
    2- The Google reCAPTCHA check seems not to be required so,
   checked it or not, the registration process goes on anyway.
 * Hope you can help.
 * Kind regards
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcustom-form-questions%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 10 replies - 1 through 10 (of 10 total)

 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/custom-form-questions/#post-10208355)
 * Hi,
 * Thank you for contacting us.
 * We visited your site and found the problem.
 * We saw that you are using three different forms on one page, two forms are initially
   hidden. And you added reCAPTCHA to each of them.
 * Our plugin doesn’t have this functionality. You can display one reCAPTCHA on 
   the page.
 * If you have programming skills, then you will cope with this modification easily
   or we can help you, but this is tech assistance service.
 *  Thread Starter [lfedele](https://wordpress.org/support/users/lfedele/)
 * (@lfedele)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/custom-form-questions/#post-10208556)
 * Hi,
    thanks for your kind reply. I understand what you mean, anyway if you open
   the “Sign up” form from the homepage you will realize it happens exactly the 
   same. I did not enable it for the login one, so this is the only form which uses
   the reCAPTCHA on that page.
 * Any suggestion?
 * Could you provide any more details about your tech assistance service, please?
 * Thanks.
 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/custom-form-questions/#post-10216550)
 * Hi,
 * Could you please create a private ticket on our support forum ([https://support.bestwebsoft.com/hc/en-us/requests/new](https://support.bestwebsoft.com/hc/en-us/requests/new))?
   Please include a link to this post, so that we could recall the case immediately.
 *  Thread Starter [lfedele](https://wordpress.org/support/users/lfedele/)
 * (@lfedele)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/custom-form-questions/#post-10229870)
 * Hi,
    as you suggested I created a ticket on your support. Could you let me know
   if you received it, please?
 * Thank you.
 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/custom-form-questions/#post-10243637)
 * Hi,
 * You should have received an email with our answer to your ticket.
    But sometimes
   email messages can go to the spam folder. Please check it.
 *  Thread Starter [lfedele](https://wordpress.org/support/users/lfedele/)
 * (@lfedele)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/custom-form-questions/#post-10246220)
 * Hi,
    unfortunately I did not receive any email, I checked the spam folder too.
   Could you send it again, please?
 * Thanks.
 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/custom-form-questions/#post-10253708)
 * Hi,
 * Please contact us using some other email address, for example, Gmail.
 *  Thread Starter [lfedele](https://wordpress.org/support/users/lfedele/)
 * (@lfedele)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/custom-form-questions/#post-10253764)
 * Hi,
    thanks for your suggestion, I just did it.
 * I’ll be waiting for your news.
 * Kind regards
 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/custom-form-questions/#post-10261205)
 * Hi,
 * We received your email and have already responded. Please check your inbox.
 *  Thread Starter [lfedele](https://wordpress.org/support/users/lfedele/)
 * (@lfedele)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/custom-form-questions/#post-10261225)
 * Hi,
    I confirm I received your reply, thanks.

Viewing 10 replies - 1 through 10 (of 10 total)

The topic ‘Custom Form questions’ is closed to new replies.

 * ![](https://ps.w.org/google-captcha/assets/icon-256x256.gif?rev=2565249)
 * [reCaptcha by BestWebSoft](https://wordpress.org/plugins/google-captcha/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-captcha/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-captcha/)
 * [Active Topics](https://wordpress.org/support/plugin/google-captcha/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-captcha/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-captcha/reviews/)

 * 10 replies
 * 2 participants
 * Last reply from: [lfedele](https://wordpress.org/support/users/lfedele/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/custom-form-questions/#post-10261225)
 * Status: resolved