Title: Custom Font not saving
Last modified: August 11, 2023

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# Custom Font not saving

 *  Resolved [hunters-best](https://wordpress.org/support/users/hunters-best/)
 * (@hunters-best)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/custom-font-not-saving/)
 * Has anyone else problems saving Custom Font Urls? I can add a font saved in the
   sites uploads folder /uploads/subfolder/font-name.ttf. There is no error, that
   the url is invalid.
 * The font then shows up underneath the upload field. But it does not save. Even
   when I change other parameters and the dialouge says “settings saved”. On reload
   of the page, the custom font is gone and obviously not available for the stories.
 * Maybe I forgot some well hidden setting, but right now I am in dire need of some
   idea.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Luckyna San](https://wordpress.org/support/users/luckynasan/)
 * (@luckynasan)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/custom-font-not-saving/#post-16971836)
 * Hiya [@hunters-best](https://wordpress.org/support/users/hunters-best/) ! Sorry
   to hear you are having issues with the custom font setting. We’ll be happy to
   investigate this further but could you please share a few additional details?
    1. If possible, could you check for any [browser console errors](https://imgur.com/KyLAzgH)
       in the browser dev tools and send us a screenshot, using a screenshot sharing
       service such as [Jumpshare](https://jumpshare.com/) or [Imgur](https://imgur.com/)?
 * 2. Could you please share a screen recording of your experience using a service
   such as [Loom](https://loom.com/) or [Recordit](https://recordit.co/) then share
   the URL here?
 * 3. Could you provide your [Site Health](https://i.imgur.com/Rtkmsba.png) information?
   You can share [privately](https://docs.google.com/forms/d/e/1FAIpQLSd-AeFLOIJd4NLYz7EDUa9vMfzZIoT5Bn1leV3dL2CM_B1C6Q/viewform)
   if you prefer.
 *  Thread Starter [hunters-best](https://wordpress.org/support/users/hunters-best/)
 * (@hunters-best)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/custom-font-not-saving/#post-16976360)
 * Thank you for your reply. I did as you suggested.
 * There were no console errors visible: [https://jmp.sh/MYotQnZP](https://jmp.sh/MYotQnZP)
 * And here is the screen recording: [https://jmp.sh/AmIHQvFd](https://jmp.sh/AmIHQvFd)
 * The site health report I sent privately as you suggested. And here is the public
   link to the custom font: storytogo.dev.azedo.at/wp-content/uploads/storyfonts/
   AmnestyTradeGothic-Bd2.ttf
 * Not updated plugins are not activated in this development site.
    -  This reply was modified 2 years, 8 months ago by [hunters-best](https://wordpress.org/support/users/hunters-best/).
 *  [Luckyna San](https://wordpress.org/support/users/luckynasan/)
 * (@luckynasan)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/custom-font-not-saving/#post-17013456)
 * Hi [@hunters-best](https://wordpress.org/support/users/hunters-best/) , we are
   investigating this issue with the details you provided. Could you perhaps try
   disabling all other plugins and switching to a default theme to see if you get
   the same issue when Web Stories is enabled alone? The safest way to simulate 
   this is by using the [troubleshooting mode](https://wp.stories.google/docs/troubleshooting/troubleshooting-mode/).
 *  Thread Starter [hunters-best](https://wordpress.org/support/users/hunters-best/)
 * (@hunters-best)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/custom-font-not-saving/#post-17023455)
 * I just deactivated all plugins (again) and after updating Web Stories to the 
   latest Version all fonts are showing up now. Even after activating ALL plugins
   again. What ever was in you latest update – it fixed everything. Thank you VERY
   much!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Custom Font not saving’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [hunters-best](https://wordpress.org/support/users/hunters-best/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/custom-font-not-saving/#post-17023455)
 * Status: resolved