Support » Plugin: Fluent Support - WordPress Helpdesk and Customer Support Ticket Plugin » Custom filetypes in ticket file upload field

Custom filetypes in ticket file upload field

  • Resolved 1110

    (@1110-1)


    7 months, 1 week ago

    How can I enable xlsx file type or any other custom file type other than types that are enabled by default (photos, csv, pdf, …)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Rafi Ahmed

    (@rafiahmedd)

    7 months ago

    Hi @1110-1,

    We will add a new filter hook for the mime type in the next version. So that you can add the mime type and use it.

    You can search for “fluent_support/mime_groups” filter and you can add your mime types into it.


    Thanks

    Thread Starter 1110

    (@1110-1)

    6 months, 1 week ago

    Thanks for the 1.6.9. update. I can now upload xlsx without problems. Can you just please confirm that this work in email piping service (email based inbox) ie. when I attach xlsx file in email ticked those files then are processed by parser and become available for dovnload in backend (agents portal)

    holahola

    (@holahola)

    6 months ago

    Where can I found “fluent_support/mime_groups” filter? Thank you.

    Plugin Contributor Rafi Ahmed

    (@rafiahmedd)

    6 months ago

    Hi @holahola,

    You can follow this documentation, I hope you will find it helpful.

    Thanks

    holahola

    (@holahola)

    5 months, 4 weeks ago

    Thank you very much.

Viewing 5 replies - 1 through 5 (of 5 total)
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