Title: Custom Filename Not Saving
Last modified: January 6, 2020

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# Custom Filename Not Saving

 *  Resolved [Snobs](https://wordpress.org/support/users/snobs/)
 * (@snobs)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/custom-filename-not-saving/)
 * Hi,
 * Nice plugin.
 * I’m unable to save custom filename. Whenever I type in a name & click save, the
   page reloads and the section for custom filename remains empty.
 * Also, I can’t open exported files, it comes out like this: [https://ibb.co/bHYdSDw](https://ibb.co/bHYdSDw)
 * Any help?
 * Thanks.
 * PHP 7.2
    WP 5.2.5 GF 2.4.16.3 GF Entries in Excel 1.7.1
    -  This topic was modified 6 years, 5 months ago by [Snobs](https://wordpress.org/support/users/snobs/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Doeke Norg](https://wordpress.org/support/users/doekenorg/)
 * (@doekenorg)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/custom-filename-not-saving/#post-12296474)
 * Hi [@snobs](https://wordpress.org/support/users/snobs/) ,
 * What filename are you trying? There are some restrictions. You don’t need to 
   append an extension, and spaces are not allowed.
 * As for the download issue. This seems to be linked to your theme. There probably
   is a space that it being output before the php starts.
 * Please try a default theme and see if that fixes it. If so, that means the problem
   is with your theme.
 * Try to locate a space in your functions.php before the `<?php` tag. Or after 
   a closing `?>` tag. These should be removed.
 * Hope this helps.
 *  Thread Starter [Snobs](https://wordpress.org/support/users/snobs/)
 * (@snobs)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/custom-filename-not-saving/#post-12296551)
 * Superfast response [@doekenorg](https://wordpress.org/support/users/doekenorg/),
   thanks.
 * I’ve had no luck so far.
 * I created a custom name using the word “test”, it refused to save. Tried a couple
   of other words, and it’s the same.
 * Any idea what could cause this?
 * I’ve also just had a look at my function.php, and there are no spaces before 
   <?php or after ?>
 * I might not be able to switch to the default theme now cos the site is live and
   it receives a lot of traffic. I’ll be able to try the switch much later at night
   when traffic is less.
 *  Plugin Author [Doeke Norg](https://wordpress.org/support/users/doekenorg/)
 * (@doekenorg)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/custom-filename-not-saving/#post-12297054)
 * [@snobs](https://wordpress.org/support/users/snobs/) apparently, I broke this
   myself. 🙁 The filename is stored, but the field doesn’t show any value. So, 
   if it can download; it will be the name you provided. I’ll release a patch to
   fix the field shortly.
 * Could you perhaps send me the actual download link (via [info@gfexcel.com](https://wordpress.org/support/topic/custom-filename-not-saving/info@gfexcel.com?output_format=md)).
   That way I can at least checkout the headers, and the content; to see why it 
   is broken.
 *  Plugin Author [Doeke Norg](https://wordpress.org/support/users/doekenorg/)
 * (@doekenorg)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/custom-filename-not-saving/#post-12297125)
 * Just released 1.7.2. That should return the filename to you at least 🙂
 *  Thread Starter [Snobs](https://wordpress.org/support/users/snobs/)
 * (@snobs)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/custom-filename-not-saving/#post-12298594)
 * Thanks [@doekenorg](https://wordpress.org/support/users/doekenorg/), the update
   fixed the issue with the file name.
 * Sending the download link to your email.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Custom Filename Not Saving’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Snobs](https://wordpress.org/support/users/snobs/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/custom-filename-not-saving/#post-12298594)
 * Status: resolved