Title: Custom fields not working
Last modified: April 16, 2019

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# Custom fields not working

 *  Resolved [babblechimp](https://wordpress.org/support/users/babblechimp/)
 * (@babblechimp)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/custom-fields-not-working-9/)
 * Hi,
 * I have the premium version but I am not able to save custom fields. I enter all
   information and check every box yes but nothing shows in the fields on the right
   or in the options list. Any ideas on a fix/conflict?
 * Also, If I manage to create a field for “Purchase Order Number” can the customer
   look up the tracking/status by the PO as well as the tracking number?
 * Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/custom-fields-not-working-9/#post-11435426)
 * Hi [@babblechimp](https://wordpress.org/support/users/babblechimp/),
 * For your first request, could you try the following steps to create a new custom
   field?
 * 1.) Go to the “Custom Fields” tab
    2.) Assign it a name 3.) Assign it a slug 
   4.) Select the type 5.) Give it a description 6.) Provide input values, if needed,
   make sure to separate each value by a comma and to omit spaces 7.) Select “Yes”
   if you want it to appear in the `[customer-order]` shortcode (front end) 8.) 
   Select “Yes” if you want this field to be required in the `[customer-order]` 
   shortcode (front end) 9.) Select a WooCommerce Field Equivalent, if needed. 10.)
   Select what it is for, e.g. orders. 11.) Select “Yes” if you want it to appear
   in the Orders tab dashboard. 12.) Click on “Add New Field” Done.
 * From there based on what (table) you chose in Step 10, assign each item in the
   table a value for the newly added custom field, if needed.
    Note: Make sure to
   save your changes.
 * For custom fields to appear on the page (front end) you would need to specifically
   enable it in “Order Information Displayed”, found in Options > Basic.
    Note: 
   Make sure to save your changes.
 * If it still does not work, could you provide screenshots of your custom field
   setup?
 * As for your second request, rather than using the `[customer-form]` shortcode,
   you can use the `[tracking-form]` shortcode, which uses the order number to track
   orders.
    -  This reply was modified 7 years, 2 months ago by [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/).
 *  Thread Starter [babblechimp](https://wordpress.org/support/users/babblechimp/)
 * (@babblechimp)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/custom-fields-not-working-9/#post-11435791)
 * Hi,
 * Thank you for the reply but that is what I am doing. Nothing appears in the fields
   on the right, in the orders fields, or in the options.
 * Screen shot before “Add New Field” attached. [https://rayev.com/wp-content/uploads/2019/04/2019-04-16-12-18-rayev.com_.png](https://rayev.com/wp-content/uploads/2019/04/2019-04-16-12-18-rayev.com_.png)
 * Currently I am using [tracking-form]
 * This plugin is being used with wp-members. Tracking works though. I just can’t
   seem to create new fields.
 *  Thread Starter [babblechimp](https://wordpress.org/support/users/babblechimp/)
 * (@babblechimp)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/custom-fields-not-working-9/#post-11439897)
 * Seems worse than I thought. Just added an order and nothing shows.
 *  Thread Starter [babblechimp](https://wordpress.org/support/users/babblechimp/)
 * (@babblechimp)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/custom-fields-not-working-9/#post-11440137)
 * Please see above for notes on ‘Fields” issue.
 * After updating/adding an order I got this:
    Warning: file_get_contents(/home/
   rayev444/public_html/wp-content/plugins/elementor-addon-widgets/vendor/codeinwp/
   themeisle-content-forms/composer.json): failed to open stream: No such file or
   directory in /home/rayev444/public_html/wp-content/plugins/elementor-addon-widgets/
   vendor/codeinwp/themeisle-content-forms/load.php on line 64
 *  Thread Starter [babblechimp](https://wordpress.org/support/users/babblechimp/)
 * (@babblechimp)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/custom-fields-not-working-9/#post-11443376)
 * Fixed the above issues.
 * But…
 * Upload orders from spreadsheet shows no orders.
    Enter orders manually shows 
   no orders. Enter new fields shows no new fields.
 * Major problems!
 * Need help now. Is there an IT dept I can contact?
 *  Plugin Contributor [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 2 months ago](https://wordpress.org/support/topic/custom-fields-not-working-9/#post-11444871)
 * Hi [@babblechimp](https://wordpress.org/support/users/babblechimp/),
 * We will continue assisting you through email.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Custom fields not working’ is closed to new replies.

 * ![](https://ps.w.org/order-tracking/assets/icon-128x128.png?rev=1803956)
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 * 6 replies
 * 2 participants
 * Last reply from: [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/custom-fields-not-working-9/#post-11444871)
 * Status: resolved