Title: Custom Fields not working
Last modified: October 19, 2020

---

# Custom Fields not working

 *  Resolved [michellet2019](https://wordpress.org/support/users/michellet2019/)
 * (@michellet2019)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/custom-fields-not-working-14/)
 * Hello,
 * I am trying to add a custom field however when try to add it the page just hangs
   after i select the button. I get a blank area where the original form was and
   a black dotted circle continously loading with no outcome.
 * Can you please advise?
 * Also, while you have mentioned that the transfer of agenct functinality is not
   working at the moment, when a live chat comes in there is no department displaying.
   We need the department to display so we know which agent needs to answer that
   chat (seeing as we cannot transfer at the moment) – can you please help?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [michellet2019](https://wordpress.org/support/users/michellet2019/)
 * (@michellet2019)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/custom-fields-not-working-14/#post-13566641)
 * Hello, is anyone able to help please?
 *  Thread Starter [michellet2019](https://wordpress.org/support/users/michellet2019/)
 * (@michellet2019)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/custom-fields-not-working-14/#post-13566708)
 * Hi,
 * In the latest update custom fields are now working – I have added postcode and
   it shows when a live chat is first initiated.
 * The proble is this field is then not shown in admin? I was expecting the postcode
   to show with the name and email address on teh live chat screen so our agents
   can see it, but it does not.
 * I also cannot see it when i click to start the chat with them, nor can i see 
   it on the chat history.
 * Can we please have this information to show on the screen when a chat is waiting
   so our agents can see it?
 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/custom-fields-not-working-14/#post-13941461)
 * Hello [@michellet2019](https://wordpress.org/support/users/michellet2019/) ,
 * Can you please check with the latest version of the plugin that the custom fields
   are in the right panel of the chat conversations.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Custom Fields not working’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

## Tags

 * [custom fields](https://wordpress.org/support/topic-tag/custom-fields/)

 * 3 replies
 * 2 participants
 * Last reply from: [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/custom-fields-not-working-14/#post-13941461)
 * Status: resolved