Custom fields not shown in welcome email

  • Resolved Vlad

    (@nastasiu)


    3 years, 6 months ago

    When setting up a template to be used on a form in the WordPress plugin, even if the form has the correct parameters to show the firstname in the email, exameple:

    Dear {{ contact.NOME }},

    When the welcome email is received, the text is not replaced with the users’s actual name, but it remans with the code in the email.
    It happens with any field, including {{ contact.email }}.

Viewing 1 replies (of 1 total)
  • Plugin Author Brevo

    (@neeraj_slit)

    3 years, 6 months ago

    Hello,

    Thank you for your message.

    So we can look into this for you please create a support ticket through your Sendinblue account or email us at support@sendinblue.com and provide us with admin access to your WordPress account (login URL, username and password) and refer to this forum thread.

    We look forward to hearing from you and assisting you with your request.

    Best regards,

    Nelson

Viewing 1 replies (of 1 total)
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