Title: Custom fields missing on the backend
Last modified: August 30, 2016

---

# Custom fields missing on the backend

 *  Resolved [piskui07](https://wordpress.org/support/users/piskui07/)
 * (@piskui07)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/custom-fields-missing-on-the-backend/)
 * Hi,
    just created two custom field to test the system. I followed the instruction
   posted here: [https://getawesomesupport.com/documentation/awesome-support/custom-fields/](https://getawesomesupport.com/documentation/awesome-support/custom-fields/)
   and I created two field as follow:
 *     ```
       wpas_add_custom_field( 'my_text_test', array(
       		'title' => __( 'Test Text', 'wpas' ),
       		'field_type' => 'Text',
       		)
       	);
       	wpas_add_custom_field( 'my_custom_field', array(
       		'title' => __( 'Upload File', 'wpas' ),
       		'field_type' => 'upload',
       		)
       	);
       ```
   
 * I see new fields on the frontend submission ticket form, but once submitted the
   data is not displayed on the backend and user agent can’t see custom data on 
   the ticket page.
    Maybe I’m missing something?
 * [https://wordpress.org/plugins/awesome-support/](https://wordpress.org/plugins/awesome-support/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/custom-fields-missing-on-the-backend/#post-6802674)
 * Well I just tested your code locally and it works (make sure to use `text` as
   the `field_type` and _not_ `Text`). Can you see any custom fields at all?
 *  Thread Starter [piskui07](https://wordpress.org/support/users/piskui07/)
 * (@piskui07)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/custom-fields-missing-on-the-backend/#post-6802757)
 * Hi, sorry for the delay.
    Changing **Text** with **text** in the field type has
   been succesful and now I see the custom field on the ticket backends side.
 * The problem still is present with the “upload field”. I can upload the file in
   the frontend but it doesn’t display in the backend.
    I’ve also checked the “wordpress
   write permissions” and it is ok. WP and Plugin is the latest version avaiable.
   What can i do?
 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/custom-fields-missing-on-the-backend/#post-6802771)
 * Could you please paste the system status report here.
 *  Thread Starter [piskui07](https://wordpress.org/support/users/piskui07/)
 * (@piskui07)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/custom-fields-missing-on-the-backend/#post-6802810)
 * Here is the status report:
 * `[{"label":"wordpress","data":[{"key":"Site URL","value":"http://supporto.adlab.
   it/cms"},{"key":"Home URL","value":"http://supporto.adlab.it/cms"},{"key":"WP
   Version","value":"4.3.1"},{"key":"WP Multisite","value":"No"},{"key":"WP Language","
   value":"en_US"},{"key":"WP Debug Mode","value":"No"},{"key":"WP Active Plugins","
   value":"3"},{"key":"WP Max Upload Size","value":"8 MB"},{"key":"WP Memory Limit","
   value":"40M"},{"key":"WP Timezone","value":"Europe/Rome (UTC+01:00)"}]},{"label":"
   server","data":[{"key":"PHP Version","value":"5.3.3-7+squeeze17"},{"key":"Software","
   value":"Apache"}]},{"label":"settings","data":[{"key":"Version","value":"3.2.9"},{"
   key":"DB Version","value":"1"},{"key":"Tickets Slug","value":"ticket"},{"key":"
   Products Slug","value":"product"},{"key":"Multiple Products","value":"Disabled"},{"
   key":"Registration Status","value":"Closed"},{"key":"Registration Page","value":"
   Default"},{"key":"Uploads Folder","value":"The upload folder doesn't exist but
   can be created"},{"key":"Allowed File Types","value":"None"},{"key":"WYSIWYG 
   On Front","value":"No"}]},{"label":"pages","data":[{"key":"Ticket Submission","
   value":"http://supporto.adlab.it/cms/ (#5)"},{"key":"Tickets List","value":"http://
   supporto.adlab.it/cms/i-miei-ticket/ (#4)"}]},{"label":"email-notifications","
   data":[{"key":"Sender Name","value":"Supporto"},{"key":"Sender E-Mail","value":"
   niki.rocco@gmail.com"},{"key":"Reply-To E-Mail","value":"niki.rocco@gmail.com"},{"
   key":"Submission Confirmation","value":"Enabled"},{"key":"New Assignment","value":"
   Enabled"},{"key":"New Agent Reply","value":"Enabled"},{"key":"New Client Reply","
   value":"Enabled"},{"key":"Ticket Closed","value":"Enabled"}]},{"label":"custom-
   fields","data":[{"key":"Test Testo","value":"Capability: create_ticket, Core:
   No, Required: No, Logged: No, Show Column: No, Taxonomy: No, Callback: text"},{"
   key":"Upload File","value":"Capability: create_ticket, Core: No, Required: No,
   Logged: No, Show Column: No, Taxonomy: No, Callback: upload"},{"key":"Support
   Staff","value":"Capability: create_ticket, Core: Yes, Required: No, Logged: Yes,
   Show Column: No, Taxonomy: No, Callback: text"},{"key":"Status","value":"Capability:
   create_ticket, Core: Yes, Required: No, Logged: No, Show Column: Yes, Taxonomy:
   No, Callback:"},{"key":"Ticket Tag","value":"Capability: create_ticket, Core:
   Yes, Required: No, Logged: Yes, Show Column: Yes, Taxonomy: Yes (standard), Callback:
   taxonomy"}]},{"label":"plugins","data":[{"key":"Installed","value":"Awesome Support:
   My Custom Fields by ThemeAvenue version 0.1.0, Awesome Support by ThemeAvenue
   version 3.2.9, Configure SMTP by Scott Reilly version 3.1"}]},{"label":"theme","
   data":[{"key":"Theme Name:","value":"Twenty Fifteen"},{"key":"Theme Version:","
   value":"1.3"},{"key":"Theme Author URL:","value":"https://wordpress.org/"},{"
   key":"Is Child Theme:","value":"No"}]},{"label":"templates","data":[{"key":"Overrides:","
   value":"There is no template override"}]}]`

Viewing 4 replies - 1 through 4 (of 4 total)

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## Tags

 * [custom fields](https://wordpress.org/support/topic-tag/custom-fields/)

 * 4 replies
 * 2 participants
 * Last reply from: [piskui07](https://wordpress.org/support/users/piskui07/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/custom-fields-missing-on-the-backend/#post-6802810)
 * Status: resolved