Support » Plugin: VikBooking Hotel Booking Engine & PMS » Custom fields and billing form info doubled

  • Resolved nix255


    I have an issue with the custom fields on my install. In the backend I have no buttons to add/delete the fields that are already there and I have two fields for the checkbox that are exactly the same.

    On the frontend when I get as far as confirming the booking and adding billing information, the form appears twice.

    As I am not sure whether I should be able to add/delete custom fields in the backend I am not sure how to solve the issue of the doubled form on the frontend.

    Any help appreciated.

    • This topic was modified 1 year, 1 month ago by nix255.

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  • Plugin Author e4jvikwp



    It looks like for some reasons the first installation of the plugin generated double records, by executing the installation queries twice.
    Honestly, this issue has never happened before to any of our clients, so what we suggest is to uninstall (remove after de-activating) the plugin so that the uninstallation queries will be run and no records should remain on your database.

    At this point you can re-install and activate the plugin hoping that no double records will be generated again.

    Right now you probably have also other double records for different tables, such as the countries, the characteristics and some configuration settings. The only solution as suggested above is to uninstall the plugin so that all of its tables will be removed, and the next installation should be successful.

    In case you didn’t want to lose any data from Vik Booking by uninstalling the plugin, the only alternative with the Free version is to manually execute a query onto your database (by using your MySQL interface) like the one below:

    DELETE FROM YOURPREFIX_vikbooking_custfields WHERE id>13;

    This is because the management functions of the Custom Fields are only available in the Pro version.

    Thanks for the reply, I have deleted the extra custom fields from the database, and you were right I had extra characteristics as well. All fixed now.

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