Custom Field Not Pulling In

  • imavexadmin

    (@imavexadmin)


    1 year, 8 months ago

    Hello,

    I love this plugin and have been using it for a long time on many projects. For some reason, it randomly stopped working on one of my sites. I have a custom checkbox field for a post type and the plugin is no longer pulling in that field data. Can you please assist?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Code Amp

    (@codeamp)

    1 year, 8 months ago

    Hey @imavexadmin , it looks like you are having an issue with our Search & Filter Pro plugin?

    Can you open a ticket with S&F support?
    https://searchandfilter.com/

    You can open a ticket via your account and there will be someone ready to help!

    Best

    Thread Starter imavexadmin

    (@imavexadmin)

    1 year, 8 months ago

    I do not believe it is from the Search & Filter plugin. I added the Custom Layouts shortcode to a page without the Search & Filter plugin and it’s still not working. https://handsofhopein.org/test/ See the first two boxes missing the region number. If I go into the other posts and click update, the region number would disappear from those as well.

    Thanks in advance for your help.

    Plugin Author Code Amp

    (@codeamp)

    1 year, 7 months ago

    Hey @imavexadmin

    Apologies for the delay – that is odd indeed.

    How are you creating your custom fields?

    Our plugin doesn’t do anything special with custom fields, it just fetches the field using the key you supply – we use the WP function get_post_meta() found here:
    https://developer.wordpress.org/reference/functions/get_post_meta/

    Therefor my best guess would be, that when saving your post (the event that seems to cause them to go missing), they custom field is being saved under a different name / in a different format.

    If you are using a pluign to create your custom fields, it is possible it has been updated, and might be doing something different than what it used to.

    I would try to figure out if the custom field name (meta key) has changed, and try the new custom field in your post template.

    If you’re still having issues, we’d need to take a closer look at your site – in this case can you open a ticket with Search & Filter support?

    Search & Filter + Custom Layouts are the same team, that way we’ll be able to access your site and have a look at whats going on (be sure to reference this ticket).

    Thanks

    • This reply was modified 1 year, 7 months ago by Code Amp.
Viewing 3 replies - 1 through 3 (of 3 total)
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