Hi nrichsystems,
That does indeed sound like a caching issue (like you tested) or a WP-cron issue where the feed is not updated because the WP-cron is either disabled or not running properly.
Did you try checking the (changed) feeds in an incognito browser window (to rule out browser-caching)?
Also, please check if the WP-cron has been disabled in your wp-config file:
https://adtribes.io/can-i-disable-the-wp-cron-and-run-a-server-cron-and-still-use-your-plugin/
All the best,
Eva
Hi Eva
Yes the WP cron is disabled and server cron is setup. But rest all feeds are generated properly. Also I do not need this custom feed to get updated daily. I will refresh it manually whenever I need to do the export. So I will be mostly hitting the manual refresh weekly or monthly. It should generate the feed on manual refresh irrespective of the WP cron running or not? I am currently using another plugin to generate this particular feed and want to switch to your plugin as I am using your plugin for rest of the feeds.
I have tried incognito as well as adding random parameters to the url but it’s the same.
Hi,
“It should generate the feed on manual refresh irrespective of the WP cron running or not?”
The plugin processed the product feed(s) in batches and relies on the WP-cron for that, also when you kick off the process manually. Then again, you mentioned that some of the other feeds you created processed just fine? If that’s true than your WP cron most likely is functioning just fine.
Would you be so kind as to provide us with the plugin’s debug.log? It will help us understand how you have configured your product feed. Please tell us what feed it is you are experiencing the issues with.
Instructions on how to retrieve the debug.log can be found here:
https://adtribes.io/send-your-debug-log-to-support/
All the best,
Eva
Hi Eva
I have enabled WP cron but still no effect. Also I am not able to see the link you send for debug report as that site is down since around an hour now: ERR_CONNECTION_TIMED_OUT
Can you please send me the steps here.
An “ERR_CONNECTION_TIMED_OUT” is not related to our plugin. Seems like a server configuration issue on your side. Please make sure your website is up.
I was talking about your website. It is down. https://pasteboard.co/InOjhbL.png
It works fine for us. Are you sure you are opening the correct URL?
https://adtribes.io/send-your-debug-log-to-support/
Yes I am clicking on the url you sent. Check URL in the screenshot I sent above. Will try to open tomorrow.
Hi,
Assuming the issue at hand has been resolved and our support is no longer required I am going to close this issue for housekeeping reasons now.
Do not hesitate to reach out again whenever you need our help.
All the best,
Eva